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General Transcription Specs Knowledge Base

Last update: 3/20/2026


NOTE: All fields in RED are REQUIRED.

BNY Trans Specs
Main Note
DANA FIELDS INSTRUCTIONS
Note Type • Normal-New – for recordings
• Message – for emailed notes
• Follow-up – use if pure follow-up only/onset of rec, wholesaler will dictate, “this is a follow-up”
Internal Comments Peer-to-peer (specialist to specialist) instructions/action items especially helpful during CRM entry
Special Instructions Wholesaler’s instruction to Hey DAN if specified or specific addresses like street name/building/unit provided by the WS that cannot be captured Contacts field
Date Recording date unless specified
Time As dictated. If not specified, leave blank.

*Not required but helpful to use time assumptions when the following are mentioned for faster CRM entry:
Breakfast – 8:00 AM
Lunch – 12:00 PM
Dinner – 6:00 PM

Contacts Capture verbatim First and Last Name, Broker/Dealer (firm/buying unit) and Location (city and state abbreviation format). Populate only if provided. Leverage FINRA for Contact’s CRD.

*If multiple matches/not found in FINRA, leverage SF if w/ access. Leave blank if w/o SF access but make sure to IC.

Spelled (S) Box Tick if contact name is spelled out by WS via recording or if notes were received via email
1on1 (O) box Tick if and only if specifically instructed to process as 1on1 or emailed notes/rec note has the same value for the following fields:
1. Date
2. Meeting type
3. Subject
4. Meeting notes
5. Product/s
6. Employee/s

*Commonly utilized for emailed notes, occasionally for recs

Follow-up (FF) box for Daniel Palace’s and Christopher Grant’s recs, auto-assign follow-up to their respective internals whenever they mention, “we need to follow-up”Tick whenever meeting has a follow-up and refer to the Follow-up Note tab for detailed specs.

* Check DANA Preferences if there is any instruction to auto-assign follow-up to WS’s internal.
* Usually WS will say internal’s name for follow-up unless another assignee is specified

Group box Tick when there is 2 or more contacts
Subject As instructed in verbatim or default below:

*if 1 contact: Meeting with (FA Name)
*if 2 contacts: A — Meeting with (1st FA name) and (2nd FA name)
*if 3 or more contacts: A — Meeting with (1st FA name) and Other FAs

*Capture if WS mentions breakfast, lunch or dinner meeting.
Ex. Lunch meeting with (FA name)

Text Capture meeting/follow-up notes in verbatim or as dictated by the wholesaler.

*if WS didn’t leave any note/comment: input the product/s discussed.
*if no product discussed: input “meeting”
*For follow-ups, re-arrange if needed to capture all follow-ups below the main note.

SAMPLE NOTE:

Met with John Doe. Discussed product updates.

FOLLOW-UP TASK FOR JANE DOE: Send him market outlook PDF.

Group Follow-up box Tick if follow-up is for the multiple contacts of the note
Type Default type = Meeting: Client

*if virtual meeting = Meeting: Virtual
*if phone/call meeting = Call: Quality
*if a portfolio manager also attended in the meeting whether in-person or virtual (see list of portfolio managers in the Common PMs tab) = Meeting: Portfolio Management/Meeting: Virtual Portfolio Management
*if there’s a mention of golf, happy hour, drinks, wine-tasting, sports games, etc. = Meeting: Hospitality

Employees Populate if there are other BNY employee/s who attended the meeting like portfolio managers, internal WS, etc.
Products Select as instructed. Refer to Products tab for product assumptions.

*if no SI = select as mentioned in the meeting notes. Leverage Google for tickers.
*if no SI/product mentioned in meeting notes = select None Provided – for clarif.

Campaign Leave as blank unless specified
Scheduled box Leave as is unless specified
Pinpoint – Sales box Leave as is unless specified
Pinpoint – Portfolio Strategy Team box Leave as is unless specified
Morningstar Overlap Report box Leave as is unless specified

 

 

BNY Trans Specs
Follow-up
DANA Fields Default/Value Other Instructions
Type Reminder  
Internal Wholesaler Internal Partner’s name  
Due Date Same date with main meeting note if not dictated.  
Subject Follow-up from (Subject of the main note) Example: Follow-up from Meeting with (FA name)
Text Follow-up note

Main note

Paste directly the follow-up note texts. Don’t include FOLLOW-UP TASK FOR (INTERNAL PARTNER):

You can place two line spacing for the main note below the follow-up note texts.

Assigned To: (Other) Utilize only if follow-up assignee is not wholesaler’s internal partner.  

 

 

Common PMs
(Employees/PMs that are commonly tagged (but not limited to) to the WS’s meetings.)
Employee/PMs Organization/LOB
Albert “Al” Chu Mellon
Eric Hundahl Management/ISG
Eric Levine Newton
Lou D’Anella Insight/PM for Core Plus
David Searls Fayez Sarofim
Elizabeth Young ISG
Chris Hazelton ISG
Thomas “Tom” Quinn Management
Ralph Divino Management
James Blake Newton
Daniel Walsh Newton
James Macey ISG
Bryan Schenk ISG
Judith Cheng ISG
Gautam Khana Insight
Weber Hsu Insight
Gregory Scozzari Internal Partner
Matthew Hutchinson ISG
Jake Jolly Portfolio Solutions
Murdo Maclean Walter Scott
Keith Howell  
Tom Duff  
Sonia Meskin  

 

 

Product Assumptions
Nicknames BNY Mellon Products to Tag
Core Plus BNY Mellon Core Plus Fund
DTR BNY Mellon Dynamic Total Return Fund
Dynamic Value BNY Mellon Dynamic Value Fund
Dynamic Value SMA BNYM Newton Dynamic Value
Fixed Income, Standish BNY Mellon Global Fixed Income Fund
GRR BNY Mellon Global Real Return Fund
Global Stock BNY Mellon Global Stock Fund
Income Stock BNYM Newton Income Stock SMA
Walter Scott, International Stock BNY Mellon International Stock Fund
Walter Scott SMA, International Stock SMA BNYM Walter Scott International Stock ADR
Natural Resources BNY Mellon Natural Resources Fund
SMID Growth BNY Mellon Small/Mid Cap Growth Fund
Fayez Fayez Sarofim & Co. Large Cap Equity
Fayez Sarofim Large Cap SMA Fayez Sarofim & Co. Global Equity ADR
International ETF BNY Mellon Concentrated International ETF
Agg ETF BNY Mellon Core Bond ETF
Our Fixed Income ETFs, BNY Fixed Income ETFs BNY Mellon Ultra Short Income ETF
BNY Mellon Core Bond ETF
Our Core ETFs, BNY Core ETFs BNY Mellon US Mid Cap Core Equity ETF
BNY Mellon US Large Cap Core Equity ETF
BNY Mellon US Small Cap Core Equity ETF
BNY Mellon Core Bond ETF
Our Munis, BNY Munis BNY Mellon AMT-Free Municipal Bond Fund
BNY Mellon High Yield Municipal Bond Fund
BNY Mellon Opportunistic Municipal Securities Fund
Target Risk Models BNY Mellon Target Risk 20/80
BNY Mellon Target Risk 40/60
BNY Mellon Target Risk 60/40
BNY Mellon Target Risk 80/20
Exercise Files
BNY Trans Specs (Updated 03182026).xlsx
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