Last update: 8/8/2024
| Normal – New The transcription guidelines below are applicable for the Amundi queue |
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| Note Type | Normal – New |
| Task Description | For Hey DAN App Users Only
For single note/recording: For multiple notes/recording: |
| Task Comments | NOT USED |
| Special Instructions | Instructions given to Hey DAN by wholesaler |
| Internal Comments | Instructions for Entry / FINRA details / FA details FOLLOW-UP CREATED – if there is a follow-up note |
| Date & Time | DEFAULT DATE: DATE OF RECORDING DEFAULT TIIME: 8:00AM – 5:00PM Breakfast: 8:00AM (no end time) Lunch: 12:00PM (no end time) Dinner: 6:00PM (no end time) Morning Meetings: 8:00AM – 11:00AM Afternoon Meetings: 1:00PM – 5:00PM Happy Hour: 4:00PM – 8:00PM |
| Financial Advisors | PUT FULL NAME ON FIRST NAME FIELD ONLY FINRA and/or Google Researched. Put CRD for easy entry |
| Follow-up / Group Follow-up | CAPTURING FOLLOW-UP NOTES: Any instruction from WS to internal or self Capture follow-up notes and cut note from main note if specific. e.g. [Internal Name], please follow up and send fund info. If follow-up notes are in between the main notes and can’t be separated, copy all of the notes and paste it to the follow-up notes section. Type: Phone Call |
| Activity Type | Meeting: Default Activity Type – In-person meetings (must be clear that they met in person) Phone Call: Call with 1 FA Group Call: Call with 2 FA or more Prospecting Call: If prospect or prospecting is mentioned, must select over all activity types if applicable Outlook Email: email interactions (least prio if with phone call) PM/CPM Conference Call: calls with Amundi PM/CPM Value Add: needs to be specified as value add. Choose from six types based on context : Value Add – Melissa Melinak (Sleep Doctor) : Value Add – Kati Livingston (NBI) : Value Add – Justin Morse SS (Social Security) Branch Meeting: group meeting with FAs from same branch Entertainment Event: any NON-MEAL event that WS spends money Virtual Meeting: any calls via Zoom, Gmeet, Webex, conferencing app Breakfast/Lunch/Dinner: if mentioned by wholesaler |
| Subject | Defaults: Usually based on activity type: Phone Call with [FA Name] Group Call with [FA1] and [FA2] – 2 FAs Group Call with [Firm] / [Location] – 3 or more FAs One-on-One Meeting with.. Group Meeting with.. Lunch Meeting with.. Email for.. Conference Call with.. Golf Outing with.. Happy Hour with.. FOR NOTES OVER CHARACTER LIMIT, use Roman Numerals: |
| Notes | WARNING: Character Limit is 2000 characters. If over the character limit, split the meeting notes into two parts and create another note for the second part.
Clean verbatim / clean up notes Include in the notes – “Met with [FA name]”; “Spoke with [FA name}” Amounts/numbers as mentioned. No need to put dollar sign unless mentioned. |
| Result | Phone Call / Group Call activity type only / Conference Call
N/A – other activity types |
| Activity Products | Products discussed in notes. DEFAULT IF NO FUNDS: No Funds Discussed AMT-Free Municipal Fund: AMT-Free, AMT Balanced ESG: Classic Balanced Bond Fund: Pioneer Bond, Bond, Core Plus Bond Dynamic Credit Fund: DCF Equity Income Fund: EI Equity Premium Income – PEPI (Flexible Opportunities Fund, Flex Opps, FLOP) Equity 4-Pack: if mentioned (Equity Pack, 4-Pack) Floating Rate Fund: Bank Loan Fund, FLARX Fundamental Growth: Fundy, Pigfix, PIGFX, Large Cap Growth Fundamental Growth SMA: Fundy SMA Global Equity: Global Sustainable Equity High Income Municipal: High Yield Muni, HIM, PIMAX (Pie-max) ILS Interval Fund: if ILS is mentioned MAUI: Multi-Asset Ultrashort MIO: Municipal High Income Opportunities Fund, High Income Muni closed-end fund Municipal High Income Trust: MHI, Muni High Pioneer SMA: Pioneer Fund SMA, Pioneer Large Cap Core SMA (Check the name of the firm ex. Pioneer SMA UBS) Pioneer Fund – Large Cap Core Rebound 2020: If mentioned (Rebound story, Rebound piece, Rebound) “Fee cut”: tag AMT-Free and Strategic Income if no funds mentioned OFFSHORE: tag Offshore every time; label the FA as Offshore in SalesPage List of Offshore Funds (Applicable only to Offshore WS) AF Absolute Return European Equity |
| Competitor Funds | Leave blank if none mentioned Based on meeting notes if mentioned. Make sure to research and tag the competitor fund correctly |
| Competitor Funds Other | List non-Amundi Funds here that are not in the Competitor Funds list. Make sure to research and provide correct fund name |
| Normal – Existing The transcription guidelines below are applicable for the Amundi queue |
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| Note Type | Normal – Existing |
| Task Description | N/A |
| Task Comments | NOT USED |
| Special Instructions | Instructions given to Hey DAN by wholesaler with editing existing activity |
| Internal Comments | EXISTING IN SP |
| Date & Time | Date and Time given by wholesaler |
| Financial Advisors | FA mentioned by wholesaler (USE FIRST NAME FIELD ONLY) |
| Follow-up / Group Follow-up | If given as addition or addendum by wholesaler to existing activity. If none, leave blank |
| Activity Type | Most of the time, here is where the change is done, just select what is dictated by wholesaler |
| Subject | Defaults: Usually based on activity type: Phone Call with [FA Name] Group Call with [FA1] and [FA2] – 2 FAs Group Call with [Firm] / [Location] – 3 or more FAs One-on-One Meeting with.. Group Meeting with.. Lunch Meeting with.. Email for.. Conference Call with.. Golf Outing with.. Happy Hour with.. FOR NOTES OVER CHARACTER LIMIT, use Roman Numerals: |
| Notes | If there are any changes in notes, indicate here. If none, leave blank. |
| Activity Products | If there are any changes in products, select here. If none, select N/A |
| Competitor Funds | If there are any changes, select here. If none, don’t select anything |
| Competitor Funds Other | If there are any changes, select here. If none, leave blank |
| MIO Interest | If there are any changes, select here. If none, leave blank |