Last updated: 8/23/2025
| TRANS SPECS | |||
| Types of Notes | |||
E-mailed Notes |
Meeting notes sent by WS via e-mail and plotted into DANA then entered into CRM. | ||
Recorded Notes |
Meeting notes are dictated and recorded using the Hey DAN app. Plotted into DANA then entered into CRM. | ||
| Types of Service | |||
| CRM Entry | SalesForce | ||
| TRANSCRIPTION/PROOFING GUIDELINES | |||
| DANA Fields | Interpretation | Relevance | Critical |
| Source | – for emailed notes – for App users: recording – for App users: image – for App users: text – for App users: video |
Required | |
| Note Type | Call Log | Required | |
| Meeting Type | Phone Call | Required | |
| Activity Sub-Type | This is NOT REQUIRED for Calls. Leave blank if not dictated. | Not Required | |
| Task Description | Please put contact’s name as dictated and then firm name. ex. Arya Stark – Winterfell If no firm was provided, add the firm found in SF. For multiple notes in one recording . |
Required | |
| Task Comments | For APP users: DO NOT WRITE ANYTHING, LEAVE IT BLANK | ||
| Date & Time | Use recording date unless otherwise specified.
For the Time, put the time in the main note as there’s no longer Time field in SF. Time: 9:00 AM [Meeting notes…] |
||
| Contacts | Verify advisor name through SalesForce.
For Contact Names, capture the exact full name as found in Salesforce. Ex. If WS only mentioned the John Smith but in SF, you found John Arthur Smith. Use John Arthur Smith. Also, if WS mentions any Aristotle internal employees (ex: Kristie Leslie, James Chu, Matt Cecil, Alex Roitz, etc.) attending the meetings, tag them as well. |
Required | Critical |
| Organization and Location | As specified. Leave blank if not dictated. If WS mentioned the exact address, please use this format Ex. |
||
| Subject | If not specified, kindly use the defaults below.
Call with [contact name as dictated] – [Strategy Discussed] If more than one strategy discussed under same Affiliate, use the Affiliate. If both Strategy and Affiliate are not mentioned, default to Aristotle General. HOWEVER, if multiple strategies from different affiliates are dictated, including from APC, then prioritize APC in tagging. For example, strategies dictated were Value Equity from ACM and Core Plus from APC, then Subject should be: If Strategies from different Affiliate are dictated, but none from APC, use Aristotle General For Conference Call: Since we don’t have activity subtype in SF, let’s capture Conference Call in the subject field. For call with two contacts: For Group call with three or more contacts: |
Required | Critical |
| Text | Put in the text dictated by the Wholesaler verbatim. | Required | Critical |
| Affiliate | Choose the relevant affiliate in the dropdown box. Default: Aristotle General.
HOWEVER, if multiple strategies from different affiliates are dictated, including from APC, then prioritize APC in tagging. If APC or Aristotle Pacific Capital (or aka Pacific Asset Management) was dictated as part of the Strategies Discussed but along with strategies from different affiliates, then tag APC and then tag the strategies from different affiliates in Additional Strategy(s) Discussed. |
Required | Critical |
| Strategy Discussed | This field is dependent on the affiliate. Choose the strategies mentioned.
HOWEVER, if multiple strategies from different affiliates are dictated, including from APC, then prioritize strategies from APC in tagging and put the other strategies dictated from other affiliates under the Additional Strategy(s) Discsussed. If no Strategy Discussed, leave it blank |
||
| Additional Strategy(s) Discussed | If multiple strategies from different affiliates are dictated, including from APC, then prioritize strategies from APC in tagging and put the other strategies dictated from other affiliates under the Additional Strategy(s) Discsussed. | ||
| Related To | In the Salesforce profile of the FA/contact, copy the Firm Name located just below the profile name. | ||
| Topics | They may be dictating notes to add Topics Hashtag to certain Contacts. | ||
| OTHER RELEVANT FIELDS | |||
| Special Instructions | Instructions of wholesaler for the Hey DAN team. | ||
| Internal Comments | Instructions/Information from the specialist that would be helpful in CRM entry. | ||
| TRANS SPECS | |||
| Types of Notes | |||
E-mailed Notes |
Meeting notes sent by WS via e-mail and plotted into DANA then entered into CRM. | ||
Recorded Notes |
Meeting notes are dictated and recorded using the Hey DAN app. Plotted into DANA then entered into CRM. | ||
| Types of Service | |||
| CRM Entry | SalesForce | ||
| TRANSCRIPTION/PROOFING GUIDELINES | |||
| DANA Fields | Interpretation | Relevance | |
| Source | – for emailed notes – for App users: recording – for App users: image – for App users: text – for App users: video |
Required | |
| Note Type | Default: Normal – New Normal – Existing – for activities that are already in Salesforce |
Required | |
| Meeting Type | Virtual Meeting – for Teams, Zoom, or Webinars. In-Person Meeting – for face-to-face, lunch, dinner, etc. |
Required | |
| Activity Sub-Type | Client meeting, Prospect meeting, etc. (choose as dictated by WS. If not, check SF profile of FA. If there’s an amount under “Latest AUM”, then choose Client meeting. If none, choose Prospect meeting. | Required | |
| Task Description | Please put contact’s name as dictated and then firm name. ex. Arya Stark – Winterfell If no firm was provided, add the firm in SF. For multiple notes in one recording . |
Required | |
| Task Comments | For APP users: DO NOT WRITE ANYTHING, LEAVE IT BLANK | ||
| Date & Time | Use recording date unless otherwise specified.
For the Time, put the time in the main note as there’s no longer Time field in SF. Time: 9:00 AM [Meeting notes…] |
Required | |
| Contacts | Verify advisor name through SalesForce.
For Contact Names, capture the exact full name as found in Salesforce. Ex. If WS only mentioned the John Smith but in SF, you found John Arthur Smith. Use John Arthur Smith. Also, if WS mentions any Aristotle internal employees (ex: Kristie Leslie, James Chu, Matt Cecil, Alex Roitz, etc.) attending the meetings, tag them as well. |
Required | Critical |
| Organization and Location | As specified. Leave blank if not dictated.
If WS mentioned the exact address, please use this format Ex. |
||
| Subject | If not specified, kindly use the defaults below.
Meeting with [contact name as dictated] – [Strategy Discussed] If more than one strategy discussed under same Affiliate, use the Affiliate. If both Strategy and Affiliate are not mentioned, default to Aristotle General. HOWEVER, if multiple strategies from different affiliates are dictated, including from APC, then prioritize APC in tagging. For example, strategies dictated were Value Equity from ACM and Core Plus from APC, then Subject should be: If Strategies from different Affiliate are dictated, but none from APC, use Aristotle General For meeting with two contacts: For Group meeting with three or more contacts: |
Required | Critical |
| Text | Put in the text dictated by the Wholesaler verbatim. | Required | Critical |
| Affiliate | Choose the relevant affiliate in the dropdown box. Default: Aristotle General.
HOWEVER, if multiple strategies from different affiliates are dictated, including from APC, then prioritize APC in tagging. If APC or Aristotle Pacific Capital (or aka Pacific Asset Management) was dictated as part of the Strategies Discussed but along with strategies from different affiliates, then tag APC and then tag the strategies from different affiliates in Additional Strategy(s) Discussed. |
Required | Critical |
| Strategy Discussed | This field is dependent on the affiliate. Choose the strategies mentioned.
HOWEVER, if multiple strategies from different affiliates are dictated, including from APC, then prioritize strategies from APC in tagging and put the other strategies dictated from other affiliates under the Additional Strategy(s) Discsussed. If no Strategy Discussed, leave it blank |
||
| Additional Strategy(s) Discussed | If multiple strategies from different affiliates are dictated, including from APC, then prioritize strategies from APC in tagging and put the other strategies dictated from other affiliates under the Additional Strategy(s) Discsussed. | ||
| Related To | In the Salesforce profile of the FA/contact, copy the Firm Name located just below the profile name. | ||
| Topics | They may be dictating notes to add Topics Hashtag to certain Contacts. | ||
| OTHER RELEVANT FIELDS | |||
| Special Instructions | Instructions of wholesaler for the Hey DAN team. | ||
| Internal Comments | Instructions/Information from the specialist that would be helpful in CRM entry. | ||
| TRANS SPECS | |||
| Types of Notes | |||
E-mailed Notes |
Meeting notes sent by WS via e-mail and plotted into DANA then entered into CRM. | ||
Recorded Notes |
Meeting notes are dictated and recorded using the Hey DAN app. Plotted into DANA then entered into CRM. | ||
| Types of Service | |||
| CRM Entry | SalesForce | ||
| TRANSCRIPTION/PROOFING GUIDELINES | |||
| DANA Fields | Interpretation | Relevance | Critical |
| Source | – for emailed notes – for App users: recording – for App users: image – for App users: text – for App users: video |
Required | |
| Note Type | Follow-Up | ||
| Task Description | Please put contact’s name as dictated and then firm name. ex. Arya Stark – House of Stark If no firm was provided, add the firm in SF. For multiple notes in one recording . |
Required | |
| Task Comments | For APP users: DO NOT WRITE ANYTHING, LEAVE IT BLANK | ||
| Contacts | Verify advisor name through SalesForce.
For Contact Names, capture the exact full name as found in Salesforce. Ex. If WS only mentioned the John Smith but in SF, you found John Arthur Smith. Use John Arthur Smith. |
Required | Critical |
| Organization & Location | As specified. Leave blank if not dictated.
If WS mentioned the exact address, please use this format Ex. |
||
| Priority | Default: Normal | Required | |
| Status | Default: Open | Required | |
| Subject | If not specified, kindly use the defaults below.
Follow-up with [contact name as dictated] – [Strategy Discussed] If more than one strategy discussed under same Affiliate, use the Affiliate. If both Strategy and Affiliate are not mentioned, default to Aristotle General. If Strategies from different Affiliate are dictated, use Aristotle General For meeting with two contacts: For Group meeting with three or more contacts: |
Required | Critical |
| Text | Put in the text dictated by Wholesaler. | Required | Critical |
| Affiliate | Choose the relevant affiliate in the dropdown box or copy the affiliate on the main note.. Default: Aristotle General. | Required | Critical |
| Strategy Discussed | This field is dependent on the affiliate. Choose the strategies mentioned.
If no Strategy Discussed, leave it blank |
||
| Related To | Put Campaign or Opportunity if specified. Not provided, leave blank. | ||
| Type | Use Type based on the follow-up note Default: To-Do |
Required | Critical |
| Assigned To | As specified. Default to WS |
Required | Critical |
| Due Date | As specified. Default to 1 week | Required | Critical |
| Time | Default to 8:00 unless otherwise specified. | ||
| OTHER RELEVANT FIELDS | |||
| Special Instructions | Instructions of wholesaler for the Hey DAN team. | ||
| Internal Comments | Instructions/Information from the specialist that would be helpful in CRM entry. | ||
