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Cluster Raffy
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General Transcription Specs Knowledge Base

Last updated: 8/23/2025


TRANS SPECS  
Types of Notes  

E-mailed Notes

Meeting notes sent by WS via e-mail and plotted into DANA then entered into CRM.    

Recorded Notes

Meeting notes are dictated and recorded using the Hey DAN app. Plotted into DANA then entered into CRM.    
Types of Service  
CRM Entry SalesForce    
TRANSCRIPTION/PROOFING GUIDELINES  
DANA Fields Interpretation Relevance Critical
Source – for emailed notes
– for App users: recording
– for App users: image
– for App users: text
– for App users: video
Required  
Note Type Call Log Required  
Meeting Type Phone Call Required  
Activity Sub-Type This is NOT REQUIRED for Calls. Leave blank if not dictated. Not Required  
Task Description Please put contact’s name as dictated and then firm name.
ex. Arya Stark – Winterfell

If no firm was provided, add the firm found in SF.

For multiple notes in one recording .
ex. Arya Stark & Others

Required  
Task Comments For APP users: DO NOT WRITE ANYTHING, LEAVE IT BLANK    
Date & Time Use recording date unless otherwise specified.

For the Time, put the time in the main note as there’s no longer Time field in SF.

Time: 9:00 AM

[Meeting notes…]

   
Contacts Verify advisor name through SalesForce.

For Contact Names, capture the exact full name as found in Salesforce.

Ex. If WS only mentioned the John Smith but in SF, you found John Arthur Smith. Use John Arthur Smith.

Also, if WS mentions any Aristotle internal employees (ex: Kristie Leslie, James Chu, Matt Cecil, Alex Roitz, etc.) attending the meetings, tag them as well.

Required Critical
Organization and Location
As specified. Leave blank if not dictated.

If WS mentioned the exact address, please use this format
City, State (Remaining address details)

Ex.
New York City (229 Ave)
New York City, NY (1285 Broadway St)
New York, NY (399 Avenues of the Americas)

   
Subject If not specified, kindly use the defaults below.

Call with [contact name as dictated] – [Strategy Discussed]
Ex. Call with Arya Stark – Value Equity

If more than one strategy discussed under same Affiliate, use the Affiliate.
Call with [contact name as dictated] – [Affiliate]
Ex. Call with Arya Stark – ACM

If both Strategy and Affiliate are not mentioned, default to Aristotle General.
Ex. Call with Arya Stark – Aristotle General

HOWEVER, if multiple strategies from different affiliates are dictated, including from APC, then prioritize APC in tagging.

For example, strategies dictated were Value Equity from ACM and Core Plus from APC, then Subject should be:
Call with [Contact A] – APC

If Strategies from different Affiliate are dictated, but none from APC, use Aristotle General
Ex. Call with Arya Stark – Aristotle General

For Conference Call: Since we don’t have activity subtype in SF, let’s capture Conference Call in the subject field.
Conference Call with [contact name] – [Strategy Discussed]
Ex. Conference Call with Arya Stark – Value Equity

For call with two contacts:
Call with [Contact A and Contact B] – [Strategy Discussed]
Ex. Conference Call with Arya Stark and Sansa Stark – Value Equity

For Group call with three or more contacts:
Call with [Contact A] and Others – [Strategy Discussed]
Ex. Call with Arya Stark and Others – Value Equity

Required Critical
Text Put in the text dictated by the Wholesaler verbatim. Required Critical
Affiliate Choose the relevant affiliate in the dropdown box. Default: Aristotle General.

HOWEVER, if multiple strategies from different affiliates are dictated, including from APC, then prioritize APC in tagging.

If APC or Aristotle Pacific Capital (or aka Pacific Asset Management) was dictated as part of the Strategies Discussed but along with strategies from different affiliates, then tag APC and then tag the strategies from different affiliates in Additional Strategy(s) Discussed.

Required Critical
Strategy Discussed This field is dependent on the affiliate. Choose the strategies mentioned.

HOWEVER, if multiple strategies from different affiliates are dictated, including from APC, then prioritize strategies from APC in tagging and put the other strategies dictated from other affiliates under the Additional Strategy(s) Discsussed.

If no Strategy Discussed, leave it blank

   
Additional Strategy(s) Discussed If multiple strategies from different affiliates are dictated, including from APC, then prioritize strategies from APC in tagging and put the other strategies dictated from other affiliates under the Additional Strategy(s) Discsussed.    
Related To In the Salesforce profile of the FA/contact, copy the Firm Name located just below the profile name.    
Topics They may be dictating notes to add Topics Hashtag to certain Contacts.    
OTHER RELEVANT FIELDS    
Special Instructions Instructions of wholesaler for the Hey DAN team.    
Internal Comments Instructions/Information from the specialist that would be helpful in CRM entry.    

 

TRANS SPECS  
Types of Notes  

E-mailed Notes

Meeting notes sent by WS via e-mail and plotted into DANA then entered into CRM.    

Recorded Notes

Meeting notes are dictated and recorded using the Hey DAN app. Plotted into DANA then entered into CRM.    
Types of Service  
CRM Entry SalesForce    
TRANSCRIPTION/PROOFING GUIDELINES  
DANA Fields Interpretation Relevance  
Source – for emailed notes
– for App users: recording
– for App users: image
– for App users: text
– for App users: video
Required  
Note Type Default: Normal – New
Normal – Existing – for activities that are already in Salesforce
Required  
Meeting Type Virtual Meeting – for Teams, Zoom, or Webinars.
In-Person Meeting – for face-to-face, lunch, dinner, etc.
Required  
Activity Sub-Type Client meeting, Prospect meeting, etc. (choose as dictated by WS. If not, check SF profile of FA. If there’s an amount under “Latest AUM”, then choose Client meeting. If none, choose Prospect meeting. Required  
Task Description Please put contact’s name as dictated and then firm name.
ex. Arya Stark – Winterfell
If no firm was provided, add the firm in SF.

For multiple notes in one recording .
ex. Arya Stark & Others

Required  
Task Comments For APP users: DO NOT WRITE ANYTHING, LEAVE IT BLANK    
Date & Time Use recording date unless otherwise specified.

For the Time, put the time in the main note as there’s no longer Time field in SF.

Time: 9:00 AM

[Meeting notes…]

Required  
Contacts Verify advisor name through SalesForce.

For Contact Names, capture the exact full name as found in Salesforce.

Ex. If WS only mentioned the John Smith but in SF, you found John Arthur Smith. Use John Arthur Smith.

Also, if WS mentions any Aristotle internal employees (ex: Kristie Leslie, James Chu, Matt Cecil, Alex Roitz, etc.) attending the meetings, tag them as well.

Required Critical
Organization and Location As specified. Leave blank if not dictated.

If WS mentioned the exact address, please use this format
City, State (Remaining address details)

Ex.
New York City (229 Ave)
New York City, NY (1285 Broadway St)
New York, NY (399 Avenues of the Americas)

   
Subject If not specified, kindly use the defaults below.

Meeting with [contact name as dictated] – [Strategy Discussed]
Ex. Meeting with Arya Stark – Value Equity

If more than one strategy discussed under same Affiliate, use the Affiliate.
Meeting with [contact name as dictated] – [Affiliate]
Ex. Meeting with Arya Stark – ACM

If both Strategy and Affiliate are not mentioned, default to Aristotle General.
Ex. Meeting with Arya Stark – Aristotle General

HOWEVER, if multiple strategies from different affiliates are dictated, including from APC, then prioritize APC in tagging.

For example, strategies dictated were Value Equity from ACM and Core Plus from APC, then Subject should be:
Meeting with [Contact A] – APC

If Strategies from different Affiliate are dictated, but none from APC, use Aristotle General
Ex. Meeting with Arya Stark – Aristotle General

For meeting with two contacts:
Meeting with [Contact A and Contact B] – [Strategy Discussed]
Ex. Meeting with Arya Stark and Sansa Stark -Value Equity

For Group meeting with three or more contacts:
Meeting with [Contact A] and Others – [Strategy Discussed]
Ex. Meeting with Arya Stark and Others – Value Equity

Required Critical
Text Put in the text dictated by the Wholesaler verbatim. Required Critical
Affiliate Choose the relevant affiliate in the dropdown box. Default: Aristotle General.

HOWEVER, if multiple strategies from different affiliates are dictated, including from APC, then prioritize APC in tagging.

If APC or Aristotle Pacific Capital (or aka Pacific Asset Management) was dictated as part of the Strategies Discussed but along with strategies from different affiliates, then tag APC and then tag the strategies from different affiliates in Additional Strategy(s) Discussed.

Required Critical
Strategy Discussed This field is dependent on the affiliate. Choose the strategies mentioned.

HOWEVER, if multiple strategies from different affiliates are dictated, including from APC, then prioritize strategies from APC in tagging and put the other strategies dictated from other affiliates under the Additional Strategy(s) Discsussed.

If no Strategy Discussed, leave it blank

   
Additional Strategy(s) Discussed If multiple strategies from different affiliates are dictated, including from APC, then prioritize strategies from APC in tagging and put the other strategies dictated from other affiliates under the Additional Strategy(s) Discsussed.    
Related To In the Salesforce profile of the FA/contact, copy the Firm Name located just below the profile name.    
Topics They may be dictating notes to add Topics Hashtag to certain Contacts.    
OTHER RELEVANT FIELDS    
Special Instructions Instructions of wholesaler for the Hey DAN team.    
Internal Comments Instructions/Information from the specialist that would be helpful in CRM entry.    

 

TRANS SPECS  
Types of Notes  

E-mailed Notes

Meeting notes sent by WS via e-mail and plotted into DANA then entered into CRM.    

Recorded Notes

Meeting notes are dictated and recorded using the Hey DAN app. Plotted into DANA then entered into CRM.    
Types of Service  
CRM Entry SalesForce    
TRANSCRIPTION/PROOFING GUIDELINES  
DANA Fields Interpretation Relevance Critical
Source – for emailed notes
– for App users: recording
– for App users: image
– for App users: text
– for App users: video
Required  
Note Type Follow-Up    
Task Description Please put contact’s name as dictated and then firm name.
ex. Arya Stark – House of Stark

If no firm was provided, add the firm in SF.

For multiple notes in one recording .
ex. Arya Stark & Others

Required  
Task Comments For APP users: DO NOT WRITE ANYTHING, LEAVE IT BLANK    
Contacts Verify advisor name through SalesForce.

For Contact Names, capture the exact full name as found in Salesforce.

Ex. If WS only mentioned the John Smith but in SF, you found John Arthur Smith. Use John Arthur Smith.

Required Critical
Organization & Location As specified. Leave blank if not dictated.

If WS mentioned the exact address, please use this format
City, State (Remaining address details)

Ex.
New York City (229 Ave)
New York City, NY (1285 Broadway St)
New York, NY (399 Avenues of the Americas)

   
Priority Default: Normal Required  
Status Default: Open Required  
Subject If not specified, kindly use the defaults below.

Follow-up with [contact name as dictated] – [Strategy Discussed]
Ex. Follow-up with Arya Stark – Value Equity

If more than one strategy discussed under same Affiliate, use the Affiliate.
Follow-up with [contact name as dictated] – [Affiliate]
Ex. Follow-up with Arya Stark – ACM

If both Strategy and Affiliate are not mentioned, default to Aristotle General.
Ex. Follow-up with Arya Stark – Aristotle General

If Strategies from different Affiliate are dictated, use Aristotle General
Ex. Follow-up with Arya Stark – Aristotle General

For meeting with two contacts:
Follow-up with [Contact A and Contact B] – [Strategy Discussed]
Ex. Follow-up with Arya Stark and Sansa Stark -Value Equity

For Group meeting with three or more contacts:
Follow-up with [Contact A] and Others – [Strategy Discussed]
Ex. Follow-up with Arya Stark and Others – Value Equity

Required Critical
Text Put in the text dictated by Wholesaler. Required Critical
Affiliate Choose the relevant affiliate in the dropdown box or copy the affiliate on the main note.. Default: Aristotle General. Required Critical
Strategy Discussed This field is dependent on the affiliate. Choose the strategies mentioned.

If no Strategy Discussed, leave it blank

   
Related To Put Campaign or Opportunity if specified. Not provided, leave blank.    
Type Use Type based on the follow-up note
Default: To-Do
Required Critical
Assigned To As specified.
Default to WS
Required Critical
Due Date As specified. Default to 1 week Required Critical
Time Default to 8:00 unless otherwise specified.    
OTHER RELEVANT FIELDS    
Special Instructions Instructions of wholesaler for the Hey DAN team.    
Internal Comments Instructions/Information from the specialist that would be helpful in CRM entry.    
Exercise Files
Aristotle Capital Team Specs 8.22.25.xlsx
Size: 107.47 KB