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General Transcription Specs Knowledge Base

Last Updated: 8/6/2025


Timber Tiles Specs – Meeting Log
*IMPORTANT: ACTIVITIES ARE ALWAYS NEW, NO EXISTING ACTIVITIES
Field: Notes/comments   Fields POTENTIAL CLARIF POINTS
Task Description 1 or 2 members from the same company = Member – Company Name, Member 1 and Member 2 – Company Name , otherwise = Member 1 & Others – Company (if 3 or more participants)   Contacts If cannot locate, can create new contact in Contact Management after doing extensive research
Task Comments Most clarifs can be done here if Deb Alford is there to address it
For multiple notes in one recording, be sure to mention which activity it is for before asking the clarification
  Funds discussed No Funds Discussed for this account
Type Meeting Log   Description IF unsure of any term, recording quality, etc.
Note Timezone Same as Salesperson as Default unless stated otherwise      
Start Date/Time If there is no date mentioned, the default is the date we received the recording, unless questionable.
If provided = use stated time and date
If new activity and no time provided = no need to place time, but time assumptions are used here also: Breakfast=8:00 AM, Lunch=12:00 PM, Happy Hour=5 PM, Dinner = 6 PM respectively).
     
End Date/Time as stated, otherwise leave blank      
Group: tick if multiple attendees      
Follow-up box: Preferred to use if there is a follow-up mentioned      
Meeting Log – Companies Searched accordingly in the system. If company mentioned is not found or is said to be a new company, will need to add via Company Management      
Meeting Log – Contacts Searched accordingly in the system. If contact mentioned is not found or is said to be a new client, will need to add via Contact Management      
Meeting Log – Deals Leave blank      
Activity Type Leave blank      
Text Meeting notes go here      
Count Cross-check write number of note(s) here      
Transcribing Complete Check box, choose either Proofing or Ready, then Save or Save & New or Save & Clone      

 

Timber Tiles Specs – Call Log
*IMPORTANT: ACTIVITIES ARE ALWAYS NEW
CONFERENCE CALL/VIRTUAL MEETING ARE CALL LOGS
Field: Notes/comments   Fields POTENTIAL CLARIF POINTS
Task Description 1 or 2 members from the same company = Member – Company Name, Member 1 and Member 2 – Company Name , otherwise = Member 1 & Others – Company (if 3 or more participants)   Contacts If cannot locate, can create new contact in Contact Management after doing extensive research
Task Comments Most clarifs can be done here if Deb Alford is there to address it
For multiple notes in one recording, be sure to mention which activity it is for before asking the clarification
  Funds discussed No Funds Discussed for this account
Type Call Log   Description IF unsure of any term, recording quality, etc.
Note Timezone Same as Salesperson as Default unless stated otherwise      
Start Date/Time If there is no date mentioned, the default is the date we received the recording, unless questionable.
If provided = use stated time and date
If new activity and no time provided = no need to place time
     
End Date/Time as stated, otherwise leave blank      
Group: tick if multiple contacts      
Follow-up box: Preferred to use if there is a follow-up mentioned      
Call Log – Contacts Add contacts as stated. If not found, can be added under Contact Management      
Call Log – Deals leave blank      
Call Log – Companies Searched accordingly in the system. If company mentioned is not found or is said to be a new company, will need to add via Company Management, but in Call Logs, mostly Companies are already existing in the system.      
Activity Type Leave blank      
Text This is where your Call Log notes go      
Call Outcome Depends on choice whether: Busy, Connected, Left live message, Left voicemail, No answer, or Wrong number      
Count Cross-check write number of note(s) here      
Transcribing Complete Check box, choose either Proofing or Ready, then Save or Save & New or Save & Clone      

 

Timber Tiles Specs – Follow-Up
*IMPORTANT: ONLY USE IF EXPLICITLY STATED TO SCHEDULE A FOLLOW-UP, PREFERRED TO USE THE BOX FOR FOLLOW-UP, ONLY USE THIS IF REQUESTED OR INSTRUCTED
    Field: Notes/comments  
    Task Description 1 or 2 members from the same company = Member – Company Name, Member 1 and Member 2 – Company Name , otherwise = Member 1 & Others – Company (if 3 or more participants)  
    Task Comments Most clarifs can be done here if Deb Alford is there to address it
For multiple notes in one recording, be sure to mention which activity it is for before asking the clarification
 
    Type Follow-up  
    Note Timezone Same as Salesperson as Default unless stated otherwise  
    Group: tick if multiple contacts  
    Follow-up – Contact Add contacts accordingly. If contact is not found in the system, can be added under Contact Management  
    Follow-up – Assigned To Leave blank, unless otherwise stated  
    Follow-up – Companies Searched accordingly in the system. If company mentioned is not found or is said to be a new company, will need to add via Company Management, but in Follow-ups, mostly Companies are already existing in the system.  
    Due Date As stated, otherwise
Default is 1 business day from recording date
*Adjust accordingly for Canada Holidays
 
    Task Title As stated, otherwise use Follow-up for [Member name]  
    Task Note Copy from main note the paragraph that contains the follow-up  
    Task Type Either “To-do, Call, or Email”  
    Email Reminder Date of Due Date and 8 AM as default time  
    Count Cross-check write number of note(s) here  
    Transcribing Complete Check box, choose either Proofing or Ready, then Save or Save & New or Save & Clone  

 

Timber Tiles Specs – Email Log
*IMPORTANT: USED ONLY IF DEB SPECIFICALLY MENTIONS THAT IT IS AN EMAILED NOTE OR SENT AN EMAIL ONLY
    Field: Notes/comments  
    Task Description 1 or 2 members from the same company = Member – Company Name, Member 1 and Member 2 – Company Name , otherwise = Member 1 & Others – Company (if 3 or more participants)  
    Task Comments Most clarifs can be done here if Deb Alford is there to address it
For multiple notes in one recording, be sure to mention which activity it is for before asking the clarification
 
    Type Email Log  
    Note Timezone Same as Salesperson as Default unless stated otherwise  
    Start Date/Time If there is no date mentioned, the default is the date we received the recording, unless questionable.
If provided = use stated time and date
If new activity and no time provided = no need to place time
 
    End Date/Time as stated, otherwise leave blank  
    Group: tick if multiple contacts  
    Email Log – Contacts Add contacts accordingly. If contact is not found in the system, can be added under Contact Management  
    Email Log – Deals Leave blank, unless otherwise stated  
    Email Log – Companies Searched accordingly in the system. If company mentioned is not found or is said to be a new company, will need to add via Company Management, but in Email Logs, mostly Companies are already existing in the system.  
    Text This is where you copy/paste the Emailed Notes  
    Count Cross-check write number of note(s) here  
    Transcribing Complete Check box, choose either Proofing or Ready, then Save or Save & New or Save & Clone  

 

Timber Tiles Specs – Note
*IMPORTANT: USED ONLY IF DEB MENTIONS THAT IT IS A NOTE ADDED OR FOR STICKY NOTES ONLY TYPE OF DICTATION
    Field: Notes/comments  
    Task Description 1 or 2 members from the same company = Member – Company Name, Member 1 and Member 2 – Company Name , otherwise = Member 1 & Others – Company (if 3 or more participants)  
    Task Comments Most clarifs can be done here if Deb Alford is there to address it
For multiple notes in one recording, be sure to mention which activity it is for before asking the clarification
 
    Type Note  
    Note Timezone Same as Salesperson as Default unless stated otherwise  
    Group: tick if multiple contacts  
    Note – Contacts Add contacts accordingly. If contact is not found in the system, can be added under Contact Management  
    Note – Deals Leave blank, unless otherwise stated  
    Note – Companies Searched accordingly in the system. If company mentioned is not found or is said to be a new company, will need to add via Company Management, but in Note, mostly Companies are already existing in the system.  
    Text This is where you place dictated Notes  
    Count Cross-check write number of note(s) here  
    Transcribing Complete Check box, choose either Proofing or Ready, then Save or Save & New or Save & Clone  

 

Timber Tiles Specs – Email Return
*IMPORTANT: RARELY USED BUT USE ACCORDINGLY IF MENTIONED BY DEB AS THE TYPE OF NOTE IN HER DICTATION
Field: Notes/comments
Special Instructions As dictated by Deb Alford, leave blank if none
Internal Comments As provided
Note Timezone Same as Salesperson as Default unless stated otherwise
Type Email Return
Count Cross-check write number of note(s) here
Transcribing Complete Check box, choose either Proofing or Ready, then Save or Save & New or Save & Clone

 

Timber Tiles Specs – Deal
*IMPORTANT: RARELY USED BUT USE ACCORDINGLY IF MENTIONED BY DEB AS THE TYPE OF NOTE IN HER DICTATION, SIMILAR TO OPPORTUNITY IN OTHER ACCOUNTS
Field: Notes/comments
Task Description 1 or 2 members from the same company = Member – Company Name, Member 1 and Member 2 – Company Name , otherwise = Member 1 & Others – Company (if 3 or more participants)
Task Comments Most clarifs can be done here if Deb Alford is there to address it
For multiple notes in one recording, be sure to mention which activity it is for before asking the clarification
Type Deal
Note Timezone Same as Salesperson as Default unless stated otherwise
Group: tick if multiple contacts
Deal – Contacts Use contact provided. If contact is not in system, can add via Contact Management
Deal – Products as stated, otherwise leave blank
Deal – Companies Searched accordingly in the system. If company mentioned is not found or is said to be a new company, will need to add via Company Management
Create Date As stated, if none provided = clarif to Deb
Name As stated, if none provided = use default format of Company Name – Product Name – Amount
Description This is where the notes goes
Deal Type As stated, if none provided = use default New Business
Deal Stage As stated, choose accordingly from the options given via the dropdown list on the field – Appointment Scheduled, Qualified To Buy, Presentation Scheduled, Decision Maker Bought-In, Contract Sent, Closed Won, and Closed Lost
Pipeline Sales Pipeline or None
Close Date As stated, if none provided = default to end of current quarter (Q1 = March 31, etc.)
Amount As provided. If questionable, clarif to Deb
Lost Reason Use if provided
Won Reason Use if provided
Count Cross-check write number of note(s) here
Transcribing Complete Check box, choose either Proofing or Ready, then Save or Save & New or Save & Clone

 

Timber Tiles Specs – Company Management
**only create companies after extensive research and fully verifying whether they have a profile or not
Field: Notes/comments
Name As stated or provided or searched on website, etc.
Company Domain Name As stated or provided or searched on website, etc.
Street Address Dictated by Deb or searchable on website, etc.
Street Address 2 Dictated by Deb or searchable on website, etc.
City Dictated by Deb or searchable on website, etc.
State/Region Dictated by Deb or searchable on website, etc.
Postal Code Dictated by Deb or searchable on website, etc.
Count Cross-check write number of note(s) here
Transcribing Complete Check box, choose either Proofing or Ready, then Save or Save & New or Save & Clone