Course Content
Cluster Raffy
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General Transcription Specs Knowledge Base

Last update: 4/16/2026

Main Notes
Type Normal Existing – Visit is already in the SFM’s Calendar
Normal-New – Visit needs to be added in the SFM’s Calendar
Internal Comments SFM Instructions for Hey DAN
Special Instructions Action Items for teammates.
Date & Time Normal Existing – Mirror date & time SF;or if date & time needs changing put what was dictated
Normal New – Start date&time and End date&time must be filled out (critical)
First Name/Last Name Complete Name as it shows in SF
CRD # Sequence # in SF
Organization & Location Organization & Location (not required)
– Provide if there are multiple matches for FA name (non-critical)
Visit Type Normal-Existing – Mirror what’s in SF unless provided.
Normal-New – Depends on the FA’s role in the organization found in Salesforce. Also, specified by SFM or by mirroring previous visits that the FA had with the SFM.
Focus
  • Focus should correspond to the list of focus available on the specific visit type
  • Provided by SFMs for new visits.
  • If not provided, go to FA’s profile in SF and search for any existing visits and mirror the Focus & Visit Type.
Visit Name Normal-Existing – Mirror what’s in SF
Normal-New – Capture what was dictated or use default visit name: Focus – Firm Name
Feedback Capture dictation in smart and clean verbatim.

1st paragraph (critical) – Capture all details (firm, contact, date & time, location).

Marketing Event Capture the Marketing Event dictated as it appears in SF
Opportunity Capture the Opportunities dictated as they appear in SF
Note: If opportunity is not found, send clarification email to SFM. If new opportunity, assign to ISSC.
Primary Mandate Capture as dictated; leave blank if none provided
Primary Vehicle Capture as dictated; leave blank if none provided
Additional Owners CG asscoaites that attended the meeting

Additional Owner Name – Participation Method

  • In Person
  • By Phone
  • By Video
  • By Email
  • Did Not Attend
Offices Capture the Offices mentioned as they appear in SF
Captured Feedback Via Text – Emailed Notes
Voice – received through recordings
Exercise Files
Regalia NA & RM Transcription Specs – 2.24 ET.xlsx
Size: 1.76 MB