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General Transcription Specs Knowledge Base

Last update: 08/13/2024


Dana Fields Content
   
Note Type Default: Normal-New
   
Task Description Name of FA – Company Name (Example: Jane Doe – UBS)
   
Task Comments For immediate communication with the WS.
   
Internal Comments For communication with HD colleagues.
   
Special Instructions For any instructions given by the WS.
   
Date As dictated by the WS. Defaults to the recording date if not provided by the WS.
   
Time As dictated by the WS. Defaults to 8:00 AM if not provided by the WS at 1-hour duration.
   
Contacts As dictated by the WS.
   
Broker-dealer As dictated by the WS.
   
Location As dictated by the WS.
   
Type of Meeting Meeting or Call
   
Subject Meeting or Call
   
Note Text/Description As dictated by the WS. Capture clean verbatim.
   
Location As dictated by the WS. Leave blank if not provided.
   
Related To As dictated by the WS. May refer to the below items. Choose accordingly.

Accounts
Asset Relationships
Assets
Campaigns
Cases
Communication Subscription Consents
Contact Requests
Contracts
Landing Pages
List Emails
Locations
Marketing Forms
Marketing Links
Opportunities
Orders
Parent Opportunities
Party Consents
Products
Quotes
Solutions

Assigned To Wholesaler Name
Regarding May refer to the below but leave blank if not provided.

GP Fund Monetization Financings
GP Primary Commitment Financing
GP PLP Program
Secondaries Participation Program
Institutional Investor
Individual Investor
AltAccess
Fund Administration
Service

Type of Meeting Choose accordingly.

Email
Meeting
Other
Call

   
To note:

• NO GROUP MEETINGS FOR BEN. All meetings are to be logged as one-on-ones.
• WE CANNOT RELATE CAMPAIGNS TO LEAD PROFILES. Capture campaign in text field and inform Matt Meyer that a campaign needs to be tagged.

Example of Note Text:
The meeting was to discuss a primary investment into their private equity fund.

Campaign: Welday-Primary Financing Oct 2023

Example of FYI Email to Matt Meyer:
Hello Matt,

We hope you are doing well.

We received a request to attach a campaign to the lead profile and activity below. Thank you!

[Include snip of note referred to.]

CRM Modification Specs

Dana Fields Content
   
Note Type CRM Modification
   
Task Description Name of FA – Company Name (Example: Jane Doe – UBS)
   
Task Comments For immediate communication with the WS.
   
Internal Comments For communication with HD colleagues.
   
Special Instructions For any instructions given by the WS.
   
Date As dictated by the WS. Defaults to the recording date if not provided by the WS.
   
Time Leave blank.
   
Contacts As dictated by the WS.
   
Broker-dealer As dictated by the WS.
   
Location As dictated by the WS.
   
Type of Modification (Location, Organization, Profile) Added or Changed
   
Subject Leave blank.
   
Note Text Follow format below. Omit field if not included in information provided.

Title:
URL:
Phone:
Email:
Address:

Example:

Title: Chief Financial Officer
URL: www.pelionvp.com
Phone: +1 (801) 365-0262
Email: steve@pelionvp.com
Address: 2750 East Cottonwood Parkway Suite 600, Salt Lake City, UT 84121 United States

   
To note:

• Make sure there is no existing profile before creating a lead to avoid duplicates.

• When creating leads, we need the following information from the WS (required fields): Record Type, Company, and Industry