Last update: 8/27/2026
IR (Main Queue)
| MAIN NOTE | |
| DANA Field | Content |
| Note Type | Normal-New (Default) |
| Task Description | For single contact: [Contact Name] – [Firm] For two contacts: [Contact Name & Contact Name] – [Firm] For multiple contacts: [Full name of first contact] & Others |
| Task Comments | To send a message directly to WS’ app for immediate clarification. |
| Special Instructions | For instructions provided by WS for HD specialist. |
| Internal Comments | For helpful information/instructions from HD specialists. |
| Date | As dictated. If not specified, use recording date. |
| Time | As dictated. If not specified, leave blank but use time assumptions when mentioned:
9:00 AMBreakfast |
| Contacts | As dictated by the WS, Put full name in the First Name field for easier CRM entry. |
| Organization | As dictated. Leave blank if not specified. |
| Location | As dictated by WS. Leave blank if not specified.
Note that if the WS only dictated the state, do not use the abbreviation. |
| Group | For group meetings or activities as specified by the wholesaler or per note context. Default activity is Group Meeting Attendee. |
| Activity Type | Note: Make sure to check wholesaler preferences for preferred defaults. If none, as dictated or per note context.
Face to face |
| Note Text | As dictated by the WS. Clean verbatim.
SAMPLE NOTE: Met with Xam. Gave update on SCS and RC. Follow-up for Maximo Arcangel: Overnight five SCS kits and five RC kits. |
| Topics Discussed | Tick products mentioned as discussed, including products in follow-ups. If none were mentioned, choose (None Provided) so the note can be saved as this is a required field. See product assumptions in the writing guidelines.
(None Provided) |
| FOLLOW-UP NOTE | |
| DANA Field | Content |
| Type | Call (Default) Other (Any follow-up process that doesn’t not fall from the 3 categories) Send Letter (Send literature through email/mail) Send Quote (Internal will send hypothetical through email) Note: Use Call as default if the WS just dictated, “Follow up.” or “Follow up with him.” |
| Subject | Leave blank as this is auto-populated in SF. |
| Due Date | Use next business date as default if none specified.
Note: However if wholesaler indicates to follow up “…early next week” “…two weeks from now” “…next month”, schedule the task as directed and copy the follow-up note in verbatim. Example: “Early next week” = Monday next week |
| Follow-up text | Follow-up note.
Note: If follow-up note dictated by the WS is vague or seems incomplete, include the main note for more context. |
| Assigned To (Other) | If follow-up is to be assigned to someone else other than the internal. |
Adding Expenses (IR)
| MAIN NOTE | |
| DANA Field | Content |
| Note Type | Expense |
| Task Description | For single contact: [Contact Name] – [Firm] For two contacts: [Contact Name & Contact Name] – [Firm] For multiple contacts: [First name of first contact] & Others |
| Task Comments | To send a message directly to WS’ app for immediate clarification. |
| Special Instructions | For instructions provided by WS for HD specialist. |
| Internal Comments | For helpful information/instructions from HD specialists. |
| Date | As dictated. If not specified, use recording date. |
| Time | As dictated. If not specified, leave blank but use time assumptions when mentioned:
9:00 AMBreakfast |
| Contacts | As dictated by the WS, Put full name in the First Name field for easier CRM entry. |
| Organization | As dictated. Leave blank if not specified. |
| Location | As dictated by WS. Leave blank if not specified.
Note that if the WS only dictated the state, do not use the abbreviation. |
| Expense Type | – None – 01. Lodging Hotel Laundry 02. Transportation 03. Individual Meals 04. Entertainment 05. Business Meals 06. Telecommunication Expenses 08. Other 09. Meetings 10. Company Car Expense 11.EDL Non-Cash Compensation |
| Activity Type | Note: Make sure to check wholesaler preferences for preferred defaults. If none, as dictated or per note context.
Face to face |
| Vendor Name | Name of merchant or establishment where they used the corporate card. |
| City of Purchase | The location where the corporate card was used |
| Payment Type | Choose appropriately:
Cash |
| Amount | As dictated by the WS. Capture full dollar amount. |
| Currency | Usually set automatically by the system:
CAD |
| Business Purpose | Usually not mentioned but glean information from notes or expense type |
CORP (formerly 401(k))
| MAIN NOTE | |
| DANA Field | Content |
| Note Type | Normal-New (Default) |
| Task Description | For single contact: [Contact Name] – [Firm] For two contacts: [Contact Name & Contact Name] – [Firm] For multiple contacts: [First name of first contact] & Others |
| Task Comments | To send a message directly to WS’ app for immediate clarification. |
| Special Instructions | For instructions provided by WS for HD specialist. |
| Internal Comments | For helpful information/instructions from HD specialists. |
| Date | As dictated. If not specified, use recording date. |
| Time | As dictated. If not specified, leave blank but use time assumptions when mentioned:
9:00 AMBreakfast |
| Contacts | As dictated by the WS, Put full name in the First Name field for easier CRM entry. |
| Organization | As dictated. Leave blank if not specified. |
| Location | As dictated by WS. Leave blank if not specified.
Note that if the WS only dictated the state, do not use the abbreviation. |
| Group | For group meetings or activities as specified by the wholesaler or per note context. |
| Activity Type | Note: Make sure to check wholesaler preferences for preferred defaults. If none, as dictated or per note context.
Face to Face Meeting (use as default) |
| Note Text | As dictated by the WS. Clean verbatim.
SAMPLE NOTE: Met with Xam. Gave update on SCS and RC. Follow-up for Maximo Arcangel: Overnight five SCS kits and five RC kits. |
| Topics Discussed | Tick products mentioned in the recording as discussed. If none was mentioned, choose (None Provided) so the note can be saved as this is a required field. See product assumptions in the writing guidelines.
(None Provided) |
| FOLLOW-UP NOTE | |
| DANA Field | Content |
| Type | Call Other Send Letter Send Quote Note: Use Call as default if the WS just dictated, “Follow up.” or “Follow up with him.” |
| Subject | Leave blank as this is auto-populated in SF. |
| Due Date | Use next business date. |
| Follow-up text | Follow-up note.
Note: If follow-up note dictated by the WS is vague or seems incomplete, include the main note for more context. |
| Assigned To (Other) | If follow-up is to be assigned to someone else other than the internal. |
K12 (formerly 403(b))
| MAIN NOTE | |
| DANA Field | Content |
| Note Type | Normal-New (Default) |
| Task Description | For single contact: [Contact Name] – [Firm] For two contacts: [Contact Name & Contact Name] – [Firm] For multiple contacts: [First name of first contact] & Others |
| Task Comments | To send a message directly to WS’ app for immediate clarification. |
| Special Instructions | For instructions provided by WS for HD specialist. |
| Internal Comments | For helpful information/instructions from HD specialists. |
| Date | As dictated. If not specified, use recording date. |
| Time | As dictated. If not specified, leave blank but use time assumptions when mentioned:
9:00 AMBreakfast |
| Contacts | As dictated by the WS, Put full name in the First Name field for easier CRM entry. |
| Organization | As dictated. Leave blank if not specified. |
| Location | As dictated by WS. Leave blank if not specified.
Note that if the WS only dictated the state, do not use the abbreviation. |
| Group | For group meetings or activities as specified by the wholesaler or per note context. |
| Activity Type | Note: Make sure to check wholesaler preferences for preferred defaults. If none, as dictated or per note context.
Face to Face Meeting (use as default) |
| Note Text | As dictated by the WS. Clean verbatim.
SAMPLE NOTE: Met with Xam. Gave update on SCS and RC. Follow-up for Maximo Arcangel: Overnight five SCS kits and five RC kits. |
| Topics Discussed | Tick products mentioned in the recording as discussed. If none was mentioned, choose (None Provided) so the note can be saved as this is a required field. See product assumptions in the writing guidelines.
(None Provided) |
| FOLLOW-UP NOTE | |
| DANA Field | Content |
| Type | Call Other Send Letter Send Quote Note: Use Call as default if the WS just dictated, “Follow up.” or “Follow up with him.” |
| Subject | Leave blank as this is auto-populated in SF. |
| Due Date | Use next business date. |
| Follow-up text | Follow-up note.
Note: If follow-up note dictated by the WS is vague or seems incomplete, include the main note for more context. |
| Assigned To (Other) | If follow-up is to be assigned to someone else other than the internal. |
1290 Funds (Formerly FMG)
| MAIN NOTE | |
| DANA Field | Content |
| Note Type | Normal-New (Default) |
| Task Description | For single contact: [Contact Name] – [Firm] For two contacts: [Contact Name & Contact Name] – [Firm] For multiple contacts: [First name of first contact] & Others |
| Task Comments | To send a message directly to WS’ app for immediate clarification. |
| Special Instructions | For instructions provided by WS for HD specialist. |
| Internal Comments | For helpful information/instructions from HD specialists. |
| Date | As dictated. If not specified, use recording date. |
| Time | As dictated. If not specified, leave blank.
Note: If specified, put meeting time on the Time Field (DANA) as well as in the Note Text since there is no option to add meeting time in the 1290 Salesforce. |
| Contacts | As dictated by the WS, Put full name in the First Name field for easier CRM entry. |
| Organization | As dictated. Leave blank if not specified. |
| Location | As dictated by WS. Leave blank if not specified.
Note that if the WS only dictated the state, do not use the abbreviation. |
| Group | For group meetings or activities as specified by the wholesaler or per note context. |
| Activity Type | Note: Make sure to check wholesaler preferences for preferred defaults. If none, as dictated or per note context.
Individual Face to Face Meeting (default) Note: For Drop In, check the box and choose Individual Face to Face Meeting as the activity type |
| Note Text | As dictated by the WS. Clean verbatim.
SAMPLE NOTE: Met with Xam. Gave update on SCS and RC. Follow-up for Maximo Arcangel: Overnight five SCS kits and five RC kits. |
| Funds | Tick products mentioned in the recording as discussed. If none was mentioned, choose (None Provided) so the note can be saved as this is a required field. See product assumptions in the writing guidelines.
Note: When only tickers are mentioned (like TNVIX or TNBIX), search in Google for which product to tick. However, some products may not be in the list, just make sure to capture in note text. (None Provided) |
| FOLLOW-UP NOTE | |
| DANA Field | Content |
| Type | Call Other Note: Use Call as default if the WS just dictated, “Follow up.” or “Follow up with him.” |
| Subject | Leave blank as this is auto-populated in SF. |
| Due Date | Use next business date as default if none specified.
Note: However if wholesaler indicates to follow up“…early next week” “…two weeks from now” “…next month”, schedule the task as directed and copy the follow-up note in verbatim. Example: “Early next week” = Monday next week |
| Follow-up text | Follow-up note.
Note: If follow-up note dictated by the WS is vague or seems incomplete, include the main note for more context. |
| Assigned To (Other) | If follow-up is to be assigned to someone else other than the internal. |