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General Transcription Specs Knowledge Base

Last update: 8/20/2026

Allspring Global Investments Trans Specs
Meetings
Task Description 1 Contact: [Client Name] – [Company Name]
2 Contacts under the same company: [Client 1 & Client 2] – [Company Name]
2 Contacts under different company: [Client 1 & Client 2]
3 or more contacts or recording with multiple notes: [Client 1 & Others]
Note Type Meeting
Date As dictated. Use Recording Date if not provided
Time As dictated. Leave blank if not provided.
Convert time to EST if needed. For example, wholesaler provided the time as 10 AM Central Time, convert it in EST.
Contact Name Use name found in Salesforce. Put full name in the First Name field for faster CRM entry.
Account Name As dictated. Leave blank if not provided
Location As dictated. Leave blank if not provided
Title As dictated. Default: Meeting
Sub Type Product / Solution Specific Meeting – Meeting w/ client or prospect focused on pitching a specific product or solution they do not currently have with Allspring.
Due Diligence – Select as provided
Finals – Finals presentation or final due diligence for a sales opportunity.
Firm Overview – Meetings that include intros, general overview and discovery or that may be a general catch-up or update, but without a portfolio review or product focus.
Group Meeting – Select as provided
Investment Review – Review with client of their existing investment(s).
Other – Select as provided

Note: When someone mentions a conference call with a call, please log it as a virtual meeting – not a phone call.

Summary Notes Capture clean verbatim.
Related Records Campaign Name. Leave blank if not provided.
• Ellen Powers (Sep 3, 2024) – please tag the Western campaign whenever WAMCO or Western is mentioned in a meeting note.
In Salesforce:
Once you have created an Interaction and reach this screen, please follow the steps below to tag the campaign “Western”.
Meeting Format Required. Clarify if none provided.
Strategies Discussed* Required for Product / Solution Specific Meeting meeting type. Clarify if none provided.
Other Types, select “None” if none provided.

– Select Municipal Ladders and Remi when they mention Remi
– Select Remi and Municipal Ladders when they only mention Muni Ladders
– Select all SMArt Large funds when they mention Direct Indexing and select Remi.
– Select Remi if one of the Smart Large funds were mentioned.
– If ETFs is mentioned in their meeting notes, tag the Topic “ETFs”. (If they meant Allspring ETFs).

– If user provided an initial set strategies and then mentioned other strategies in the notes, only tag the initial strategies. *except ETFs.
– Do not tag funds that is just an additional information to the main topic.
e.g. Called asking for more information on CoreBuilder Core Plus Bond SMA. Current user of Core Plus Bond Fund. Interested in exploring the SMA. (No need to tag Core Plus Bond Fund)

Internal Attendees As dictated. Leave blank if not provided. Input the name of the Portfolio Manager/Specialist if a PM was present.
Sentiment* Rate the strategy per the wholesaler’s instructions. Select –None– if not provided.

–None–
Positive
Neutral
Negative

 

 

Allspring Global Investments Trans Specs
Phone Calls
Task Description 1 Contact: [Client Name] – [Company Name]
2 Contacts under the same company: [Client 1 & Client 2] – [Company Name]
2 Contacts under different company: [Client 1 & Client 2]
3 or more contacts or recording with multiple notes: [Client 1 & Others]
Note Type Phone Call
Date As dictated. Use Recording Date if not provided
Time As dictated. Leave blank if not provided
Contact Name Use name found in Salesforce
Account Name As dictated. Leave blank if not provided
Location As dictated. Leave blank if not provided
Title As dictated. Default is the Sub Type selected.
Sub Type Inbound Contact – Inbound phone from contact.
Outbound Contact – Outbound call made to contact.
Placed Call/Left Message – Voicemails.

Note: When someone mentions a conference call with a call, please log it as a virtual meeting – not a phone call.

Summary Notes Capture clean verbatim.
Related Records Campaign Name. Leave blank if not provided.
• Ellen Powers (Sep 3, 2024) – please tag the Western campaign whenever WAMCO or Western is mentioned in a meeting note.
In Salesforce:
Once you have created an Interaction and reach this screen, please follow the steps below to tag the campaign “Western”.

Strategies Discussed* *Required. Select “None” if none provided.
Internal Attendees As dictated. Leave blank if not provided. Input the name of the Portfolio Manager/Specialist if a PM was present.
Sentiment* Rate the strategy per the wholesaler’s instructions. Select –None– if not provided.

–None–
Positive
Neutral
Negative

 

 

Allspring Global Investments Trans Specs
Events
Task Description 1 Contact: [Client Name] – [Company Name]
2 Contacts under the same company: [Client 1 & Client 2] – [Company Name]
2 Contacts under different company: [Client 1 & Client 2]
3 or more contacts or recording with multiple notes: [Client 1 & Others]
Note Type Events
Date As dictated. Use Recording Date if not provided
Time As dictated. Leave blank if not provided
Contact Name Use name found in Salesforce
Account Name As dictated. Leave blank if not provided
Location As dictated. Leave blank if not provided
Title As dictated. Default is the Sub Type selected.
Sub Type Conference – Attendance at a conference.
Entertainment – Golf, etc. with clients and prospects.
Summary Notes Capture clean verbatim.
Related Records Campaign Name. Leave blank if not provided.
• Ellen Powers (Sep 3, 2024) – please tag the Western campaign whenever WAMCO or Western is mentioned in a meeting note.
In Salesforce:
Once you have created an Interaction and reach this screen, please follow the steps below to tag the campaign “Western”.
Strategies Discussed* *Required. Select “None” if none provided.
Internal Attendees As dictated. Leave blank if not provided. Input the name of the Portfolio Manager/Specialist if a PM was present.
Sentiment* Rate the strategy per the wholesaler’s instructions. Select –None– if not provided.

–None–
Positive
Neutral
Negative

 

 

Allspring Global Investments Trans Specs
CRM Modification
Task Description 1 Contact: [Client Name] – [Company Name]
2 Contacts under the same company: [Client 1 & Client 2] – [Company Name]
2 Contacts under different company: [Client 1 & Client 2]
3 or more contacts or recording with multiple notes: [Client 1 & Others]
Note Type CRM Modification
Contact Name  
Title Skip.
Summary Notes* Details to include below.

Advisor’s Name:
Customer Name: (Firm/Organization)
Address:
Email*:
Phone:
CRD:

Profile Creation Questionnaire:  
Required:
• Which contact provided to clone.
• Before creating a contact, email Phyllis, Ardiana Kucana & Ellen if we can proceed with creation. This would only be for profiles under the 7 focus firms which are Ameriprise, LPL, Merrill Lynch, Morgan Stanley, Raymond James, UBS, and Wells Fargo.
• If not in FINRA, reach out to Phyllis or Ardriana what record type to utilize: Contact or Home Office Contact.
• If registered in FINRA, default is Prospect as the record type.
• Populate all the required fields, including CRD# if there’s any.
• Business Group: default is ID.
• As much as possible, you have to get the email address.
• Next, don’t forget to assign to the correct territory
• For bulk profile creation requests, ask the POCs first (Ellen, Phyllis, & Ardiana)
CRM team, no access yet to Clone & Assign Territory fields.
 
• Do you want us, your Hey DAN team, to add them in the CRM for you?
• Which contact should we clone them off of? Kindly provide the Name, location and firm of the contact or just their contact ID.
• Should the contact be assigned to your territory? If not, to whose?
• Is the contact an FA who invests in Allspring products or a Home Office contact?
• Kindly provide an email and phone number for the contacts.

 

 

Allspring Global Investments Trans Specs
Follow-up
Task Description 1 Contact: [Client Name] – [Company Name]
2 Contacts under the same company: [Client 1 & Client 2] – [Company Name]
2 Contacts under different company: [Client 1 & Client 2]
3 or more contacts or recording with multiple notes: [Client 1 & Others]
Note Type Follow-Up
Subject* Required. As dictated. Default value if not provided is ‘Task’.
Due Date* Required. As dictated or out from context. Default is next business day.
Territory Territory of the salesperson.
Comments The contents of the task.
Assigned To* Required. As dictated by the salesperson or out from context. Default to User’s name.

 

 

Exercise Files
Allspring-Manual-ver-2026-08-20.ods
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