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General Transcription Specs Knowledge Base

Last update: 7/23/2026

MMSD Annuity Trans Specs

Task Description

[Client name] – [company]  – single contact
[Client 1 & Client 2] – [company] – 2 contacts
[Client 1 & Others] – 3 or more contacts or recording with multiple notes

Note Type

Normal – New
Normal – Existing

Date

As dictated. Use the received date in DANA if none. (Always check the contact’s profile for existing activities)

Time

Leave blank if not dictated.

If dictated: Time needs to be converted based on the territory of the MD.

Put the dictated time in IC. Use the converted time in DANA field.

Contact Name

Use the contact name found in Salesforce.

For duplicate profiles:

Use the contacts that has the FINRA CRD Number

Account Name

As dictated. Leave blank if none provided.

Location

As dictated. Leave blank if none provided.

Activity Type

In-Person Meeting

Virtual Meeting

Drop-in Appointment

Subject

As dictated. If none, base it on the context of the meeting notes For Existing: Copy the Subject found from existing event.

Text

Capture notes verbatim

For Notes with tasks, use this format on Main Note

Follow-up task for [IW/MD Name]: Task Note

Topic

Book Of Business Review

Illustration Ran

Optional Topic

NAIC Training (not in use)

Product Line

SPIA/DIA

MYGA

VA – Default

Policy

As dictated. Leave blank if none provided.

Related To Organization

Leave blank unless MD dictated different Firm/Related to Account

University Modules

As dictated. Leave blank if none provided.

# Expected Attendees

As dictated. Leave blank if none provided.

# Actual Attendees

As dictated. Leave blank if none provided.

Location

As dictated. Where the meeting took place.

All Day Event

Tick as dictated.

 

 

Note Type

Task (Completed Phone Calls)

Date

As dictated. Use the received date in DANA if none.

Time

If dictated: DO NOT USE the time field.

Add the time to the Comments/Notes field

Contact Name

Use the contact name found in Salesforce.
For duplicate profiles:
Use the contacts that has the FINRA CRD Number

Account Name

As dictated. Leave blank if none provided.

Location

As dictated. Leave blank if none provided.

Activity Type

Email

Outbound Connect

Outbound Voicemail

Inbound Direct

Inbound Queue

Hard Mail

Subject

As dictated.
If none, base it on the context of the Task notes

Comments/Description

Capture notes verbatim
**If time was dictated, use this format:
8:00 AM
<space>
[Call Notes]

Topic

Campaign

Drive Attendance/Leverage

Follow Up

Illustration Request

Inforce

New Business

Optional Topic

NAIC Training (not in use)

Product Line

SPIA/DIA

MYGA

VA – Default

Related To Organization

Leave blank

Assigned to

Copy the MD’s name from Marketing Director

Status

Completed

 

 

Note Type

Follow-up (Open Tasks)

Date

As dictated. Send Task Comment/Clarification if not provided or vague

Time

Blank

Contact Name

Use the contact name found in Salesforce.
For duplicate profiles:
Always use the contact that has MM CRM as Contact Owner Alias (MMSD Financial Professional)

Account Name

As dictated. Leave blank if none provided.

Location

As dictated. Leave blank if none provided.

Activity Type

Email

Outbound Connect

Outbound Voicemail

Inbound Direct

Inbound Queue

Hard Mail

Subject

As dictated.

Default: Follow-up for [Contact’s Name]:

Comments

Capture notes verbatim

Topic

Campaign

Drive Attendance/Leverage

Follow Up

Illustration Request

Inforce

New Business

Optional Topic

NAIC Training (not in use)

Product Line

SPIA/DIA

MYGA

VA – Default

Related To Organization

Leave blank unless MD dictated different Firm/Related to Account

Assigned to

As dictated by MD.

Status

Default: Open

Exercise Files
MassMutual Strategic Distributors Annuity Trans Specs 2026.doc
Size: 43.00 KB