MFS - Learning Management System

General Transcription Specs Knowledge Base

Last update: 3/24/2026

Normal-New
DANA Fields	Description
• Task Description	For Hey DAN app recordings only, do any of the applicable instructions: If there’s only one FA name mentioned in the recording, put: Ex. John B Adams If there’s two FA names mentioned in the recording, put: Ex. John B Adams and Other FA If there’s more than two FA names mentioned in the recording, put: Ex. John B Adams and Other FAs
• Special Instructions	Indicate all instructions provided by the WS on how the recording should be processed such as: • If meeting needs to be moved/rescheduled to another date/time • If meeting needs to be deleted • Products or competitor products to be tagged • MFS Users or attendees to be tagged • Any information provided to look up the FAs given • If WS said “All-day meeting” • Recording links for notes with addendum, if any
• Internal Comments	Indicate all information/findings/comments that would be important for the Hey DAN’s proofer to know regarding the meeting such as: • If note is for clarification e.g. Date/Day Mismatch, Incomplete Details, Different Firm, Multiple Listings, No Date/Time, Not Found in C360/FINRA, etc. • If note has a follow-up • If timezone dictated is different from the default timezone of the WS • Timestamp of WS instructions • Recording links for notes with addendum, if there’s any • FA Contact ID or URL for C360 profiles (for specialists with CRM access ONLY) • Details found in the existing activity in C360 that are not dictated by the WS (for specialists with CRM access ONLY) e.g. other existing FA attendees, MFS Users, MFS products, Competitor products, Topics, etc.
• Note Timezone	DEFAULT: Same As Wholesaler Timezone *If the Timezone dictated for the meeting is different from the default Wholesaler Timezone, please change the Note Timezone first to what the WS specified before plotting the Date and Time. Otherwise, no need to touch this field. If you have already plotted the Date and Time and needs to change the Note Timezone, please remove the Date and Time first before doing so. (Timezone is IMPORTANT for WS such as Mark Dirks)*
• Date	As WS specified ***If none provided, use recording date and send clarification email to WS.
• Time	As WS specified BUT a. If none provided, leave blank and send clarification email to WS b. If activity is less than 15 minutes, round off to nearest 15 minutes, e.g. 12:06 – 12:10 will be 12:06 – 12:21. Put the actual time in notes section: Time: 12:06 PM – 12:10 PM c. Default time for Breakfast is 8AM, Lunch is 12PM, Dinner is 6PM d. All-day meeting: 8:00AM – 5:00PM. e. TAP Trip: Leave Time field blank. (for specialists with CRM access ONLY: Use 8AM – 5PM in C360)
• Interval	Skip
• Advisors (First Name and Last Name fields)	Only use the First Name field for plotting each FA name. For HO and newbies: *Research the name in FINRA/Google. Format to be used in DANA is First Name Middle Initial (if there’s any) Last Name Example: You researched the FA’s name in FINRA as John Blake Adams Then put in the First Name field: John B Adams For with C360 access: **Always copy the FA name’s format from C360.
• Internal Email	For Edward Jones (EDJ) advisors only. For HO and newbies: *Skip field. For with C360 access: Put the EDJ Internal’s email address here. You can find it in the FA’s profile in C360 under Coverage tab. Coverage Role should show as Internal Wholesaler and Territory should have something like E[#]INT. **If no internal for EDJ advisor, leave field blank and put something in SI like, No internal in C360.
• Researched Check Box	Skip
• 1 on 1 Check Box	Skip
• Follow-Up Check Box	Tick if there is any.
• Broker/Dealer	As WS specified *If none provided, leave blank *If firm provided is abbreviated or a shortcut to what the firm is usually called i.e. MS (instead of Morgan Stanley), Ray Jay (instead of Raymond James), ML (instead of Merrill Lynch), EDJ (instead of Edward Jones), let’s spell out the firm name.
• Location	As WS specified BUT City and State only Example: Atlanta, GA *If only the city is provided, do not include the state (Example: Atlanta) *If only the state is provided, do not abbreviate (Example: Georgia)
• Same Broker/Dealer/Location Check Box	Tick for multiple FAs under same firm
• Same Internal Email Check Box	Tick if all are Edward Jones FAs AND have the same EDJ Internal (for specialists with CRM access ONLY)
• Same Follow-up Check Box	Tick if all FAs have the same follow-up notes. This is used for both multiple one-on-one notes and a group note.
• Group Checkbox	Tick Group checkbox if there are multiple FAs.
• Follow-up (Group)	Skip. We do not use this field.
• Method	As WS specified. *If not specified, use default, enter as Entered Pending, and clarify to wholesaler. In Person – default Virtual – use if specifically instructed. Webinar – use if specifically instructed. Hybrid – use if specifically instructed. Refer to Guide for Method, Type, Onsite, etc. tab of this excel sheet for more details.**
• Type	DEFAULT: Meeting *As specified by the WS – select appropriate/dictated from dropdown list Refer to Guide for Method, Type, Onsite, etc. tab of this excel sheet for more details.**
• Note Text	FOR PRESENT/PAST MEETING NOTES Smart verbatim ______________________________ Indicate if WS requested to tag products only on specific FAs – If WS dictated full address/phone numbers, emails, put it at the end of the note text: Example: [Note text here] [Name of FA] – [Products to be tagged] Address: Phone Number: Email: ____________________________________ Heading for Chatter: Hi @[name of recipient], this a Chatter that @[name of sender] sent through Hey DAN: [Note text here]
• Topics	REQUIRED FIELD. Tag topics only if WS instructed. However, see three exceptions below. • If a fund name tagged has – FI on its name, we tag Fixed Income Update & Outlook as a topic by default even if no specific instruction was provided. • If a fund name tagged has – DC on its name, we tag Defined Contribution Discussion as a topic by default even if no specific instruction was provided. • If a fund name tagged has – ETF on its name, we tag Active ETF as a topic by default even if no specific instruction was provided.
• Meeting Objectives & Purpose Field	Place future-dated notes here and not in the Text field.
• Other MFS attendee(s)	REQUIRED FIELD. Name of MFS users who attended the meeting/will attend the meeting.
• Products	REQUIRED FIELD. Tag products only if WS instructed or if the WS mentioned tag/tag products. *Do not tag MFS products for future meetings. *Do not tag MFS products that are dictated in the follow-up note.
• Competitor Portfolios	REQUIRED FIELD. All competitors products mentioned in the main note. Put None if there are no competitor products mentioned. **Do not tag competitor products that are dictated in the follow-up note
• MIL Products	REQUIRED FIELD. As specified by the WS
• CIT Products	REQUIRED FIELD. As specified by the WS
• Retail SMA Products	REQUIRED FIELD. As specified by the WS Most commonly dictated: Large Cap Value SMA Large Cap Growth SMA

Normal-Existing
If activity is already existing in the wholesaler’s calendar. Can be determined only if specialist has CRM access. Keywords (but are not limited to): “Please close out”, “update”, “add a note to my meeting”, et cetera. Make sure that the existing activity has the FA dictated or mentioned in it, if not, then create a new activity.
DANA Fields	Description
• Special Instructions	Indicate all instructions provided by the WS on how the recording should be processed such as: • If meeting needs to be moved/rescheduled to another date/time • If meeting needs to be deleted • Products or competitor products to be tagged • MFS Users or attendees to be tagged • Any information provided to look up the FAs given • If WS said “All-day meeting” • Recording links for notes with addendum, if any
• Internal Comments	Indicate if: *Note is for clarification (FAs not found in C360, Different Firm, Multiple FA Results) Note has follow-up Timezone dictated is different from the default *Optional, but worth noting: Tagged products, MFS attendees
• Note Timezone	DEFAULT: Same As Wholesaler Timezone *If the Timezone dictated for the meeting is different from the default Wholesaler Timezone, please change the Note Timezone first to what the WS specified before plotting the Date and Time. Otherwise, no need to touch this field. If you have already plotted the Date and Time and needs to change the Note Timezone, please remove the Date and Time first before doing so. (Timezone is IMPORTANT for WS such as Mark Dirks)*
• Date	As WS specified If none provided, use recording date and send clarif to WS
• Time	a. As WS specified, dictated time SUPERSEDES existing time. b. If none provided, leave blank in DANA. (There should already be a time in the existing entry). c. All-day meeting: 8 AM to 5 PM
• Interval	Skip field.
• Financial Advisor Name	Only use the First Name field for plotting each FA name. For HO and newbies: *Research the name in FINRA/Google. Format to be used in DANA is First Name Middle Initial (if there’s any) Last Name Example: You researched the FA’s name in FINRA as John Blake Adams Then put in the First Name field: John B Adams For with C360 access: **Always copy the FA name’s format from C360.
• Internal Email	For Edward Jones (EDJ) advisors only. For HO and newbies: *Skip field. For with C360 access: Put the EDJ Internal’s email address here. You can find it in the FA’s profile in C360 under Coverage tab. Coverage Role should show as Internal Wholesaler and Territory should have something like E[#]INT. **If no internal for EDJ advisor, leave field blank and put something in SI like, No internal in C360.
• Follow-Up Check Box	Tick if there is any.
• Broker/Dealer	As WS specified *If none provided, leave blank *If firm provided is abbreviated or a shortcut to what the firm is usually called i.e. MS (instead of Morgan Stanley), Ray Jay (instead of Raymond James), ML (instead of Merrill Lynch), EDJ (instead of Edward Jones), let’s spell out the firm name.
• Location	As WS specified BUT City and State only Example: Atlanta, GA *If only the city is provided, do not include the state (Example: Atlanta) *If only the state is provided, do not abbreviate (Example: Georgia)
• Same Broker/Dealer/Location Check Box	Tick for multiple FAs under same firm
• Same Internal Email Check Box	Tick if all are Edward Jones FAs AND have the same EDJ Internal (for specialists with CRM access ONLY)
• Same Follow-up Check Box	Tick if all FAs have the same follow-up notes. This is used for both multiple one-on-one notes and a group note.
• Group Checkbox	Tick Group checkbox if there are multiple FAs.
• Follow-up (Group)	Skip. We do not use this field.
• Method	As wholesaler specified. Dictated method SUPERSEDES existing method. Refer to Guide for Method, Type, Onsite, etc. tab of this excel sheet for more details.
• Type	As specified by the WS. Dictated type SUPERSEDES existing type. Refer to Guide for Method, Type, Onsite, etc. tab of this excel sheet for more details.
• Note Text	FOR PRESENT/PAST MEETING NOTES Smart verbatim ______________________________ Indicate if WS requested to tag products only on specific FAs – If WS dictated full address/phone numbers, emails, put it at the end of the note text: Example: [Note text here] [Name of FA] – [Products to be tagged] Address: Phone Number: Email: ____________________________________ Heading for Chatter: Hi @[name of recipient], this a Chatter that @[name of sender] sent through Hey DAN: [Note text here] ____________________________________ For Deletion (Calendar Entries): [Deleted meeting as per wholesaler’s request] ____________________________________ For Reschedules: [Moved meeting from (existing date and/or time) to (new date and/or time) as per wholesaler’s request].
• Topics	REQUIRED FIELD. Tag topics only if WS instructed. However, see three exceptions below. • If a fund name tagged has – FI on its name, we tag Fixed Income Update & Outlook as a topic by default even if no specific instruction was provided. • If a fund name tagged has – DC on its name, we tag Defined Contribution Discussion as a topic by default even if no specific instruction was provided. • If a fund name tagged has – ETF on its name, we tag Active ETF as a topic by default even if no specific instruction was provided.
• Meeting Objectives & Purpose Field	Place future-dated notes here and not in the Text field.
• Other MFS attendee(s)	REQUIRED FIELD. Name of MFS users who attended the meeting/will attend the meeting.
• Products	REQUIRED FIELD. Tag products only if WS instructed or if the WS mentioned tag/tag products. *Do not tag MFS products for future meetings. *Do not tag MFS products that are dictated in the follow-up note.
• Competitor Portfolios	REQUIRED FIELD. All competitors products mentioned in the main note. Put None if there are no competitor products mentioned. **Do not tag competitor products that are dictated in the follow-up note
• MIL Products	REQUIRED FIELD. As specified by the WS
• CIT Products	REQUIRED FIELD. As specified by the WS
• Retail SMA Products	REQUIRED FIELD. As specified by the WS Most commonly dictated: Large Cap Value SMA Large Cap Growth SMA

Calendar Entry
Keywords (but are not limited to): Zoning, PTO, Holiday, Office Day, Vacation Day, Personal Appointment, Travel Day.
DANA Fields	Description
• Note Type	Calendar Entry
• Task Description	For Please.Do recordings only, do any of the applicable instructions: If it’s for office day, put: Ex. Office Day If it’s for vacation, put: Ex. Vacation Day If it’s zoning with multiple places provided, put: Ex. Zoning If it’s more than one calendar entry and two different types i.e. vacation day and office day, put: Ex. Vacation Day and Others Others: If it’s for paternity, put: Ex. Paternity If it’s for jury day, put: Ex. Jury Day
• Special Instructions	Indicate any special instructions the WS provided i.e. All Day. Timestamp of WS instructions. **Recording links for notes with addendum, if any.
• Internal Comments	Use for any comments you have i.e. ND (no date), et cetera.
• Note Timezone	DEFAULT: Same As Wholesaler Timezone *If the Timezone dictated for the meeting is different from the default Wholesaler Timezone, please change the Note Timezone first to what the WS specified before plotting the Date and Time. Otherwise, no need to touch this field. If you have already plotted the Date and Time and needs to change the Note Timezone, please remove the Date and Time first before doing so. (Timezone is IMPORTANT for WS such as Mark Dirks)*
• Date	As WS specified ***If none provided, use recording date and send clarification email to WS. Take note: a. if dates are dictated separately (i.e. please zone August 1, 2, 3 as Atlanta), create separate calendar entries in DANA for all three dates. b. if dates are lumped up (i.e. please zone August 1 to 3 as Georgia), create just one calendar entry in DANA for that date.
• Time	As WS specified Pay attention to time zones. If the dictated time has a time zone different from the wholesaler’s preferred time zone/calendar time zone, please adjust accordingly DURING ENTRY. For Mark Dirks, his calendar is in ET so all meeting time dictated in Central, please add 1 hour DURING ENTRY. If not specified, leave blank (tick All-Day in C360)
• Interval	Skip
• Financial Advisor Name	Only populate the First Name field. For Travel/In Office Day/Out of Office. See formats below. • Travel/Zoning: (Place provided, WS territory) ex. Arizona, T21 • Office days: (Office Day, WS territory) ex. Office Day, T21 • Vacation days: (Vacation Day, WS territory) ex. Vacation Day, T21 • Personal matters/Holidays ex. Dentist Appointment, Personal Day, OOO, Holiday, etc. For MFS Internal Meeting/Training, type the WS name in the First Name field without the territory number. ex. Mark Dirks
• Internal Email	SKIP fields.
• Follow-Up Check Box
• Broker/Dealer
• Location
• Same Broker/Dealer/Location Check Box
• Same Internal Email Check Box
• Same Follow-up Check Box
• Group Checkbox
• Follow-up (Group)
• Method	DEFAULT: Calendar Entry
• Type	***Select applicable from dropdown list: Travel – select this if there is a location given. In Office Day – if WS mentions to zone as office days. MFS Internal Meeting/Training – as stated in the email or dictation. This is for meetings with fellow MFS employees and no advisor names provided. Out of Office – watching games, vacation, personal day, etc.
• Note Text	Utilize for subject line for calendar entry. Mostly used for MFS Internal Meeting/Training or anything that’s outside the default format we have for travel/zoning, office, or vacation. In these cases, no need to add the territory number. Format is Subject: (as dictated). Some examples are listed below. Personal day Subject: Personal Day Paternity Subject: Paternity Golf day (with fellow MFS colleagues) Subject: Golf Day
• Other MFS attendee(s)	REQUIRED FIELD. Name of MFS users who attended the meeting/will attend the meeting
• Topics	REQUIRED FIELD. Tag topics only if WS instructed. However, see three exceptions below. • If a fund name tagged has – FI on its name, we tag Fixed Income Update & Outlook as a topic by default even if no specific instruction was provided. • If a fund name tagged has – DC on its name, we tag Defined Contribution Discussion as a topic by default even if no specific instruction was provided. • If a fund name tagged has – ETF on its name, we tag Active ETF as a topic by default even if no specific instruction was provided.

Follow-Up
• If related to main note, ticked either Follow-up Check Box or Same Follow-up Check Box. Note type is either Normal-New or Normal-Existing. • If standalone follow-up, use Follow-Up as the note type.
DANA Fields	Description
• Type	DEFAULT: Research Required Otherwise, select from dropdown: Send Material – mentioned send email, fact sheets, or literature. Follow-up Competitive Analysis Request – if request is addressed to the internal WS. If addressed to Hey DAN, create a separate note with the Note Type and Type set to Competitive Analysis Request. Follow-up DCI lead Follow-up Money in Motion National Accounts Collaboration Schedule Follow Up Meeting/Call
• Assigned To	Default to the internal WS. Select if the listed name is the intended recipient of follow-up.
• Due Date Field	Follow-up date is calculated as 5 working days from the recording date. The next business day is considered the first day in the count unless stated otherwise.
• Note Field	Format (the follow-up is assigned to anyone other than the wholesaler himself): FROM (WS NAME): (Note text here) If the task is to be assigned to the wholesaler, no need to put the heading from the format: FROM (WS NAME). If time is provided for the follow-up note, indicate dictated time of follow-up in the note text as there is no Time field in C360 for follow-ups. Take note: We cannot tag MFS/competitor products in follow-ups **If MFS/competitor products are dictated in the follow-up text, no need to tag them in the main note
• Status Field	DEFAULT: Open
• Priority Field	DEFAULT: Normal
• Assigned To: (Other) Field	Name of the WS/Internal WS or any name assigned for follow-up that is not listed in the Assigned To dropdown.
• Reminder Set Tick Box	SKIP field.
• Reminder Date/Time Field	SKIP field.

	FOLLOW-UP
FOLLOW-UP DATE	** Default date used is 5 business day and counting holidays in between as business days as well., unless specified by the wholesaler.	SPECIAL CASE: If the WS says next day and it would fall on a holiday, schedule the follow-up on the date after the holiday. Please coordinate with the team lead or other members of the team about this.
If the wholesaler mentions
a. Next week	Schedule the following Monday after the RECORDING date
b. In a week	Schedule exactly one week after the RECORDING date (eg. If the recording date is 8/24/2016, the follow-up date should be 8/31/2016)
c. In a couple of weeks	Schedule exactly two weeks after the RECORDING date (eg. If the recording date is 8/24/2016, the follow-up date should be 9/7/2016)
d. Next month	Schedule on the first Monday of the next month after the RECORDING date
e. In one month	Schedule exactly one month after the RECORDING date (eg. If the recording date is 8/24/2016, the follow-up date should be 9/24/2016); however, if the exact follow-up date falls on a weekend, schedule the activity on the Friday prior to the exact date.
f. Mentioned a specific date	Schedule on the exact date the wholesaler specified, then place the date after the followup header below the main note.	Eg. WS: Schedule a follow up on December 22.

Phone Call
Keywords (but are not limited to): Direct conversation, voicemail (left a message), live conversation, phone call, phone appointment, scheduled call, sales call, conference call (with only one attendee).
DANA Fields	Description
• Special Instructions	Indicate any special instructions the WS provided Timestamp of WS instructions **Recording links for notes with addendum, if any
• Internal Comments	FA Contact ID (for specialists with CRM access) Indicate if: Note is for clarification (Not Found in C360, Different Firm, Multiple FA Results, No Date/Time) Note has follow-up Timezone dictated is different from the default Optional, but worth noting: Tagged products MFS attendees: We cannot add MFS attendees to phone call activities in C360
• Note Timezone	DEFAULT: Same As Wholesaler Timezone *If the Timezone dictated for the meeting is different from the default Wholesaler Timezone, please change the Note Timezone first to what the WS specified before plotting the Date and Time. Otherwise, no need to touch this field. *If you have already plotted the Date and Time and needs to change the Note Timezone, please remove the Date and Time first before doing so. (Timezone is IMPORTANT for WS such as Mark Dirks)
• Date	As WS specified If none provided, use recording date and send clarif to WS
• Time	Leave blank Put dictated time in the Note Text
• Interval	Skip field.
• Financial Advisor Name	Only use the First Name field for plotting each FA name. Only one contact name. For HO and newbies: *Research the name in FINRA/Google. Format to be used in DANA is First Name Middle Initial (if there’s any) Last Name Example: You researched the FA’s name in FINRA as John Blake Adams Then put in the First Name field: John B Adams For with C360 access: **Always copy the FA name’s format from C360.
• Internal Email	For Edward Jones (EDJ) advisors only. For HO and newbies: *Skip field. For with C360 access: Put the EDJ Internal’s email address here. You can find it in the FA’s profile in C360 under Coverage tab. Coverage Role should show as Internal Wholesaler and Territory should have something like E[#]INT. **If no internal for EDJ advisor, leave field blank and put something in SI like, No internal in C360.
• Follow-Up Check Box	Tick if there is any.
• Broker/Dealer	As WS specified *If none provided, leave blank *If firm provided is abbreviated or a shortcut to what the firm is usually called i.e. MS (instead of Morgan Stanley), Ray Jay (instead of Raymond James), ML (instead of Merrill Lynch), EDJ (instead of Edward Jones), let’s spell out the firm name.
• Location	As WS specified BUT City and State only Example: Atlanta, GA *If only the city is provided, do not include the state (Example: Atlanta) *If only the state is provided, do not abbreviate (Example: Georgia)
• Same Broker/Dealer/Location Check Box	Skip field. Phone call should only have one contact.
• Same Internal Email Check Box	Skip field. Phone call should only have one contact.
• Same Follow-up Check Box	Skip field. Phone call should only have one contact.
• Group Checkbox	Skip field. Phone call should only have one contact.
• Follow-up (Group)	For group follow-ups (not used by the team). Skip field. Phone call also should only have one contact.
• Method	DEFAULT: Phone Call
• Type	DEFAULT: (none)
• Note Text	FOR PRESENT/PAST MEETING NOTES Smart verbatim ______________________________ Indicate time of phone call if provided Indicate the MFS attendees is provided **If WS dictated full address/phone numbers, emails, put it at the end of the note text Example: TIME: 9:00AM MFS Attendees: [Note text here] Address: Phone Number: Email:
• Call Status	DEFAULT: Completed Future-dated: Open
• Call Outcome	DEFAULT: Live Conversation Choose whatever is appropriate based on context. Otherwise, default is Live Conversation.
• Reason for Call	DEFAULT: Advisor Interested Follow Up Required Choose whatever is appropriate based on context. Otherwise, default is Advisor Interested Follow Up Required.
• Topics	REQUIRED FIELD. Tag topics only if WS instructed. However, see three exceptions below. • If a fund name tagged has – FI on its name, we tag Fixed Income Update & Outlook as a topic by default even if no specific instruction was provided. • If a fund name tagged has – DC on its name, we tag Defined Contribution Discussion as a topic by default even if no specific instruction was provided. • If a fund name tagged has – ETF on its name, we tag Active ETF as a topic by default even if no specific instruction was provided.
• Products	REQUIRED FIELD. Tag products only if WS instructed or if the WS mentioned tag/tag products. *Do not tag MFS products for future meetings. *Do not tag MFS products that are dictated in the follow-up note.
• Competitor Portfolios	REQUIRED FIELD. All competitors products mentioned in the main note. Put None if there are no competitor products mentioned.
• MIL Products	REQUIRED FIELD. As specified by the WS
• CIT Products	REQUIRED FIELD. As specified by the WS
• Retail SMA Products	REQUIRED FIELD. As specified by the WS Most commonly dictated: Large Cap Value SMA Large Cap Growth SMA

Meeting Canceled
This replaces the deletion requests we receive except for deletion of calendar entries and duplicate activities. Keywords: Kindly delete this meeting.. Kindly cancel this meeting because..
DANA Fields	Description
• Special Instructions	Indicate any special instructions the WS provided Timestamp of WS instructions **Recording links for notes with addendum, if any
• Internal Comments	IMPORTANT: PASTE LINK OF ACTIVITY TO BE CANCELED HERE **Note is for clarification (Not Found in C360, Details provided by user not matching activity found in C360)
• Date	As WS specified / Clarify if not dictated
• Time	As WS specified / Leave blank if not
• Financial Advisor Name	Only use the First Name field for plotting each FA name. For HO and newbies: *Research the name in FINRA/Google. Format to be used in DANA is First Name Middle Initial (if there’s any) Last Name Example: You researched the FA’s name in FINRA as John Blake Adams Then put in the First Name field: John B Adams For with C360 access: **Always copy the FA name’s format from C360.
• Broker/Dealer	As WS specified *If none provided, leave blank *If firm provided is abbreviated or a shortcut to what the firm is usually called i.e. MS (instead of Morgan Stanley), Ray Jay (instead of Raymond James), ML (instead of Merrill Lynch), EDJ (instead of Edward Jones), let’s spell out the firm name.
• Location	As WS specified BUT City and State only Example: Atlanta, GA *If only the city is provided, do not include the state (Example: Atlanta) *If only the state is provided, do not abbreviate (Example: Georgia)
• Follow-Up Check Box	Skip field.
• Same Broker/Dealer/Location Check Box	Tick Same broker/Dealer/location for multiple FAs under same firm
• Same Internal Email Check Box	Tick if all are Edward Jones FAs AND have the same EDJ Internal (for specialists with CRM access ONLY)
• Same Follow-up Check Box	Tick if all FAs have the same follow-up notes. This is used for both multiple one-on-one notes and a group note.
• Group Checkbox	Tick Group checkbox if there are multiple FAs.
• Follow-up (Group)	Skip. We do not use this field.
• Method Field	As WS specified / Copy from C360 activity found
• Type Field	As WS specified / Copy from C360 activity found
• Text Field	Indicate reason for cancelation / Leave blank if none
Reason for Cancelation (Required)	Select appropriate reason, if none, select Canceling a Placeholder Meeting Contact Canceled Meeting Rescheduled – use this if mentioned but no date and time yet for next meeting Weather/Travel Complications Canceling a Placeholder Meeting – DEFAULT when none mentioned or reason does not fit the other three reasons
Cancel Associated Meeting Material Requests	Select if mentioned / Leave unchecked if not
Cancel Associated Competitive Analysis Requests	Select if mentioned / Leave unchecked if not

CRM Modification
• includes modification in CRM ; • includes profile addition in CRM
DANA Fields	Description
• Special Instructions Field	Indicate any special instructions the WS provided Timestamp of WS instructions **Recording links for notes with addendum, if any
• Internal Comments Field	FA Contact ID (for specialists with CRM access) Indicate if: Note is for clarification (Not Found in C360, Different Firm, Multiple FA Results, No Date/Time) Note has follow-up Timezone dictated is different from the default Optional, but worth noting: Tagged products MFS attendees: We cannot add MFS attendees to phone call activities in C360
• Date Field	SKIP fields.
• Time Field	SKIP fields.
• Financial Advisor Name Field	Only use the First Name field for plotting each FA name. For HO and newbies: *Research the name in FINRA/Google. Format to be used in DANA is First Name Middle Initial (if there’s any) Last Name Example: You researched the FA’s name in FINRA as John Blake Adams Then put in the First Name field: John B Adams For with C360 access: **Always copy the FA name’s format from C360.
• Internal Email	For Edward Jones (EDJ) advisors only. For HO and newbies: *Skip field. For with C360 access: Put the EDJ Internal’s email address here. You can find it in the FA’s profile in C360 under Coverage tab. Coverage Role should show as Internal Wholesaler and Territory should have something like E[#]INT. **If no internal for EDJ advisor, leave field blank and put something in SI like, No internal in C360.
• Follow-Up Check Box	Skip field.
• Broker/Dealer	As WS specified *If none provided, leave blank *If firm provided is abbreviated or a shortcut to what the firm is usually called i.e. MS (instead of Morgan Stanley), Ray Jay (instead of Raymond James), ML (instead of Merrill Lynch), EDJ (instead of Edward Jones), let’s spell out the firm name.
• Location	As WS specified BUT City and State only Example: Atlanta, GA *If only the city is provided, do not include the state (Example: Atlanta) *If only the state is provided, do not abbreviate (Example: Georgia)
• Same Broker/Dealer/Location Check Box	SKIP fields.
• Same Internal Email Check Box
• Same Follow-up Check Box	SKIP fields.
• Group Checkbox
• Method Field
• Type Field
•Note Text	Type in the information here. For example the email address, office address, et cetera provided by wholesaler to update the old information or add new information in C360.
• Location Dropdown	(None) Added Changed *Select appropriate*
• Broker/Dealer Dropdown	(None) Added Changed *Select appropriate*
• Profile Dropdown	(None) Added *Select if added an entirely new profile or if added any information into an existing profile (that is not location and/or firm) in C360. These information include but not limited to the Highlights field, email address, et cetera.*

Competitive Analysis Request
Note: We should always tag MFS product(s) to have a comparison with Competitor product(s)
DANA Fields	Description
• Special Instructions	Indicate any special instructions the WS provided Timestamp of WS instructions **Recording links for notes with addendum, if any
• Internal Comments	FA Contact ID (for specialists with CRM access) Indicate if: Note is for clarification (Not Found in C360, Different Firm, Multiple FA Results, No Date/Time) Note has follow-up Timezone dictated is different from the default Optional, but worth noting: Tagged products MFS attendees: We cannot add MFS attendees to phone call activities in C360
• Date	Use the date for when you processed the request.
• Time	Skip field.
• Financial Advisor Name	Only use the First Name field for plotting each FA name. For HO and newbies: *Research the name in FINRA/Google. Format to be used in DANA is First Name Middle Initial (if there’s any) Last Name Example: You researched the FA’s name in FINRA as John Blake Adams Then put in the First Name field: John B Adams For with C360 access: **Always copy the FA name’s format from C360.
• Broker/Dealer	As WS specified *If none provided, leave blank *If firm provided is abbreviated or a shortcut to what the firm is usually called i.e. MS (instead of Morgan Stanley), Ray Jay (instead of Raymond James), ML (instead of Merrill Lynch), EDJ (instead of Edward Jones), let’s spell out the firm name.
• Location	As WS specified BUT City and State only Example: Atlanta, GA *If only the city is provided, do not include the state (Example: Atlanta) *If only the state is provided, do not abbreviate (Example: Georgia)
• Follow-Up Check Box	Skip field.
• Same Broker/Dealer/Location Check Box	Tick Same broker/Dealer/location for multiple FAs under same firm
• Same Internal Email Check Box	Tick if all are Edward Jones FAs AND have the same EDJ Internal (for specialists with CRM access ONLY)
• Same Follow-up Check Box	Tick if all FAs have the same follow-up notes. This is used for both multiple one-on-one notes and a group note.
• Group Checkbox	Tick Group checkbox if there are multiple FAs.
• Follow-up (Group)	Skip. We do not use this field.
• Method Field	Select Competitive Analysis Request
• Type Field	(none)
• Text Field	(Note text here)
• Competitive Analysis Request Type Field	Default: Advanced Morningstar – Morningstar Direct ***Choose if the WS specify which CAR Type should be selected from the drop-down list. (None) Hypothetical Illustration Matrix Review Powered by IRIS – Fund Comparison FI360 Fee Benchmarker Morningstar Target Date Analyzer Morningstar (Plan Status and Plan Comparison) Brightscope Correlation Report
• Competitive Analysis Request – Status	(None) Default: Open Closed None
• Additional Notifiers	Tag an MFS employee if WS instructed. A sample instruction is “Please tag (MFS User name)”.
• Competitive Analysis Request – Description	***Share class and/or ticker Eg. MFS Fund ticker vs. Competitor Fund MSFRX vs. PTTRX
• MFS Products Tagged	Yes – there should be a fund for this request.
• Products	REQUIRED FIELD. Tag the MFS product/s indicated for comparison.
• Competitor Portfolios	REQUIRED FIELD. Tag the Competitor products indicated for comparison.
• MIL Products	REQUIRED FIELD. As specified by the WS
• CIT Products	REQUIRED FIELD. As specified by the WS
• Retail SMA Products	REQUIRED FIELD. As specified by the WS Most commonly dictated: Large Cap Value SMA Large Cap Growth SMA

Email Return
DANA Fields	Description
• Special Instructions	Wholesaler special instruction
• Internal Comments	Skip field.
• Date	Date of transcription
• Time	Skip field.
• Financial Advisor Name	Wholesaler Name
• Firm	Skip fields.
• Follow-Up Check Box
• Broker/Dealer/Location Check Box
• Internal Email Check Box
• Follow-up Check Box
• Group Checkbox
• Method
• Type
• Text	(Note text here)

Opportunities – Money in Motion
Keywords: Create money in motion, add money motion, or whenever the WS gives an amount with product ($250k for MFS Municipal Income Fund)
DANA Fields	Description
• Special Instructions	Indicate any special instructions the WS provided Timestamp of WS instructions **Recording links for notes with addendum, if any
• Internal Comments	FA Contact ID (for specialists with CRM access) Indicate if: Note is for clarification (Not Found in C360, Different Firm, Multiple FA Results, No Date/Time) Note has follow-up Timezone dictated is different from the default Optional, but worth noting: Tagged products MFS attendees: We cannot add MFS attendees to phone call activities in C360
• Date	Use the date for when you processed the request.
• Time	Skip field.
• Financial Advisor Name	Only use the First Name field for plotting each FA name. For HO and newbies: *Research the name in FINRA/Google. Format to be used in DANA is First Name Middle Initial (if there’s any) Last Name Example: You researched the FA’s name in FINRA as John Blake Adams Then put in the First Name field: John B Adams For with C360 access: **Always copy the FA name’s format from C360.
• Broker/Dealer	As WS specified *If none provided, leave blank *If firm provided is abbreviated or a shortcut to what the firm is usually called i.e. MS (instead of Morgan Stanley), Ray Jay (instead of Raymond James), ML (instead of Merrill Lynch), EDJ (instead of Edward Jones), let’s spell out the firm name.
• Location	As WS specified BUT City and State only Example: Atlanta, GA *If only the city is provided, do not include the state (Example: Atlanta) *If only the state is provided, do not abbreviate (Example: Georgia)
• Follow-Up Check Box	Skip field.
• Same Broker/Dealer/Location Check Box	Tick Same broker/Dealer/location for multiple FAs under same firm
• Same Internal Email Check Box	Tick if all are Edward Jones FAs AND have the same EDJ Internal (for specialists with CRM access ONLY)
• Same Follow-up Check Box	Tick if all FAs have the same follow-up notes. This is used for both multiple one-on-one notes and a group note.
• Group Checkbox	Tick Group checkbox if there are multiple FAs.
• Follow-up (Group)	Skip. We do not use this field.
• Method	Select Money In Motion
• Type	(None)
• Text	Type in the MiM note. Example: Money in motion for $250,000 that’s going to be in the MFS Income Fund. Close date is at the end of the month.
• Money in Motion – Stage	Default: Qualified Engaged Pending Closed
• Money in Motion – Next Activity Date	The Next Activity Date default is one month from the creation date, unless specified otherwise.
• Money in Motion – Close Reason	*You may skip field if MiM is not Closed Stage.
• Money in Motion – Opportunity Currency	USD
• Money in Motion – Amount	Required. In numbers (no comma) i.e. 1000000
• Money in Motion – Record Keeper	An Org/Firm that the WS mentioned to be the Record Keeper of the MiM.
• Money in Motion – DCI	Leave as unticked unless specified by the WS.
• Money in Motion – Additional Notifiers	Put the MFS user/s that the WS wants to tag on the MiM.
• Products	REQUIRED FIELD. Tag MFS products. If none provided, get back to the wholesaler to clarify.
• Competitor Portfolios	REQUIRED FIELD. All competitors products mentioned in the main note. Put None if there are no competitor products mentioned.
• MIL Products	REQUIRED FIELD. MFS MIL Products
• CIT Products	REQUIRED FIELD. MFS CIT Products
• Retail SMA Products	REQUIRED FIELD. Retail SMA Products

Exercise Files

MFS Account Specs ver 2026-01-05.ods

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