T. Rowe Price - Learning Management System

General Transcription Specs Knowledge Base

Last update: 8/12/2026

Transcribing
Note Type: Normal – New

Fields	USI	Alternatives	USI Retirement	Americas	EMEA/APAC	RPS Core Markets	RPS Services
» Internal Comments:	Instructions from the wholesaler that are not part of the note text as well as FYIs to your workmates or to the proofer. On most cases, this can also use for FINRA searches.
» Special Instructions:	Input here the SF IDs and all other instructions from wholesalers
» Date:*	Use the recording date unless specified. Indicate start date only Note: If the time received is prior to 9:00 AM ET, the default date should be yesterday. Rule 1 (Default Time Check): If file time received is before 9:00 AM ET → set meeting date to yesterday. Rule 2 (Lunch Mentions): If recording mentions lunch AND file time received is before 12:00 PM → set meeting date to yesterday. Rule 3 (Dinner Mentions): If recording mentions dinner AND file time received is before 6:00 PM → set meeting date to yesterday.
» Time:*	Leave Blank.
» FINRA Search Tool:	This tool serves as a “lookup tool”. This works the same as FINRA wherein name and firm can be filled in and results will show once you click the Search button
» Group Tick Box:	– Tick if attendees list is 2 or more
» Same Follow-Up:	NOT USED. Applicable for individual follow-up task with the same note text.
» Same Firm and Location:	Tick if attendees were 2 or more and all attendees are with the same firm and location (i.e same state)
» Attendee/Advisor Field:	Verify advisor name in both FINRA and Salesforce. If the wholesaler spelled it incorrectly the name, enclose the correct spelling of the name in brackets ([ ]). Fill out the firm and location of the advisor as specified. Leave blank if none was provided. Untick Same firm/location if the Advisors mentioned are of different firm and location or if there is only one Advisor mentioned. *Things to Know: (1) Do not put anything in the City and State field. Put the full address mentioned in the Location box only. (2) Name format: • First Name “Nickname” Last Name – If the wholesaler provided the First Name and Nickname, enclose the nickname in quotations. The same should be used in the subject field. The same applies if the wholesaler only mentions the nickname and last name, say Jon Smith. Example: John “Jon” Smith • Names with Jr., Sr., the second (II): Example: John “Jon” Smith, Sr. \| John “Jon” Smith, Jr. John “Jon” Smith II
» Subject:	CAPTURE AS PROVIDED/MENTIONED ⇒ Activity Type: Meeting • Meeting with [FA’s Name] – (if one attendee/advisor) • Meeting with [FA’s Name] and [FA’s Name] – (if two attendees/advisors) • Meeting with [First FA’s Name] and others – (if three or more attendees/advisors) • Branch Meetings: Use the subject depending on how the WS mentioned in the recording. Possible subject: ∅ Branch Meeting with [Firm Name in Location] ∅ Branch Lunch/Breakfast/Dinner Meeting with [Firm Name in Location] ∅ Branch Presentation Meal with [Firm in Location] ∅ Coffee Cart Meeting with [Firm in Location] ⇒ Activity Type: OB/IB Phone Call • Default Subject: Call with [FA] • If WS mentions “had a phone call…” – subject is: Phone Call with FA • If WS mentions “left a voicemail…” – subject is: Voicemail with FA ⇒ Activity Type: Meeting ; Purpose: Introduction • Introductory/Intro Meeting with [FA] ⇒ Meeting – Teleconference = if WS says Conference Call or Teleconference or Phone Meeting • Subj for Conference Call = Conference Call with FA • Subj for Phone Meeting = Phone Meeting with FA • Subj for Teleconference = Meeting with FA ⇒ Meeting + medium as Video Conference = if WS says – video conference, Zoom meeting, virtual meeting • Subj for zoom meeting = Zoom Meeting with FA or if WS only says Zoom, just use Zoom with FA • Subj for video conference = Meeting with FA • Subj for virtual meeting = Virtual Meeting with FA **For DCIO wholesalers, subject will be provided and is usually formatted as DCIO – City, State. If no subject was mentioned, you may use the following subjects:
» Text:	Clean verbatim for the meeting notes. **For Emailed Notes, copy whatever is on the email. You are allowed to capitalize the first letter and put period at the last part of the note text. Other than than, no other changes on the note text.
» Group Follow-up:	If the advisor is more than one, tick the Group tick box. However, if the wholesaler says the meeting should be one-on-one, you have to tick the 1 on 1 tick [] box found on the Advisor Field. If there is a follow-up task for the advisors/attendees, tick the Group Follow-up.
» Type of Meeting:*	• In-Person – Default • Attempt – as specified by the WS • Call – inbound and outbound phone calls • Virtual – teleconference, phone meetings, Zoom meetings • Opportunity – opportunity notes
» Format:*	• Meeting – Default • Outbound Call – outgoing calls from WS • Inbound Call – incoming calls to WS • Event/Conference (not used)
» Was there a Complaint?:	DEFAULT: UNTICK. Tick as mentioned in the recording.
» Client Sentiment:*	• Good – Default • Great • Not Well • Future Meeting/TBD – for future dated meetings
» Primary Purpose:*	Format: In-Person/Virtual • General Update – if no T.Rowe Price mentioned in the note text • Product/Strategy Discussion – if there’s T.Rowe Price mentioned in the note text • Introduction – choose for introduction meetings • Crit Comm • Finals • Due Diligence • New Business • Other Format: Call • General Update – if no T.Rowe Price mentioned in the note text • Product/Strategy Discussion – if there’s T.Rowe Price mentioned in the note text • Introduction – choose for introduction meetings • Crit Comm • Due Diligence • New Business • Other Format: Event or Conference – choose as menti0ned. No default – send clarification email to WS if not given. • Client • Industry
» Event Status:*	• Completed – Default • Open – if it’s future-dated note • Canceled – if the wholesaler specifically says to tag it as cancel
» Meeting Outcome:*	Check WS Preferences. If not provided, click —None— and send the note for CLARIF. • Advisor Interested Follow up Required • Closed Lost / No Opportunity • Closed Won New Business • Product Update • Referred to Specialist Team • Setup Advisor Meeting • Setup Client Meeting • Setup Seminar • Value Add/FA Training		NOT REQUIRED	NOT APPLICABLE	NOT APPLICABLE	NOT APPLICABLE	NOT APPLICABLE
» Location:*	• Offsite – DEFAULT • Onsite – if specified and no location HQ is provided, send for CLARIF					NOT APPLICABLE	NOT APPLICABLE
» Notable:	Only application if Format is Call. No default.
» Notable Engagement:	Capture as mentioned. No default.
» Internal Attendees:	Only fill this field if there are T. ROWE PRICE associates mentioned
» #Hashtags:	Capture as mentioned in the note text. Can choose more than one from the dropdown.					NOT APPLICABLE	NOT APPLICABLE
» Investment Discussed: Products:	Capture as mentioned in the note text. Tag only T. Rowe Price products/funds. Check with Salesforce the complete fund name. Can choose more than one from the dropdown.
» Investments Discussed: Vehicles:	Capture as mentioned in the note text. Check with Salesforce the complete vehicle name. Can choose more than one from the dropdown.
» Investments Discussed: Asset Class:	Capture as mentioned in the note text. Only 4 options – Fixed Income, Equity, Alternatives, Multi-Asset
» Investments Discussed: Suites:	Capture as mentioned in the note text. Check with Salesforce the complete fund name.
» Investments Discussed: Strategies:	Capture as mentioned in the note text. Check with Salesforce the complete fund name.
» Insights:	Keywords: Interested / Not Interested Use this field only if advisor is interested (Positive) or not interested (Negative) in TRP products/vehicle/suite/strategy. Format as below: —- Positive: [Product 1] [Product 2] Negative: [Product 1] [Product 2]
» Campaign:	Capture as mentioned by the WS.
» Sales Signal:	Capture as mentioned by the WS. Check Salesforce for the complete Sales Signal Name.
» Opportunities/At-Risk:	Capture as mentioned by the WS.
» OKRs:	Capture as mentioned by the WS.
» Expenses:	Capture as mentioned by the WS.
» SME Request:	Capture as mentioned by the WS.
» Accounts Discussed:	Capture as mentioned by the WS.

Transcribing
Note Type: Normal – Existing

Fields	USI	Alternatives	USI Retirement	Americas	EMEA/APAC	RPS Core Markets	RPS Services
» Internal Comments:	These are used to put instructions from the wholesaler that are not part of the note text as well as FYIs to your workmates or to the proofer. On most cases, this can also use for FINRA searches.
» Special Instructions:	Input here the SF IDs and all other instructions from wholesalers
» Date:*	Copy the date indicated on the Existing meeting in Salesforce.
» Time:*	Leave Blank.
» FINRA Search Tool:	This tool serves as a “lookup tool”. This works the same as FINRA wherein name and firm can be filled in and results will show once you click the Search button
» Group Tick Box:	Tick if attendees list is 2 or more
» Same Follow-Up:	NOT USED. Applicable for individual follow-up task with the same note text.
» Same Firm and Location:	Tick if attendees were 2 or more and all attendees are with the same firm and location (i.e same state)
» Attendee/Advisor Field:	Verify advisor name in both FINRA and Salesforce. If the wholesaler spelled it incorrectly the name, enclose the correct spelling of the name in brackets ([ ]). Fill out the firm and location of the advisor as specified. Leave blank if none was provided. Untick Same firm/location if the Advisors mentioned are of different firm and location or if there is only one Advisor mentioned. *Things to Know: (1) Do not put anything in the City and State field. Put the full address mentioned in the Location box only. (2) Name format: • First Name “Nickname” Last Name – If the wholesaler provided the First Name and Nickname, enclose the nickname in quotations. The same should be used in the subject field. The same applies if the wholesaler only mentions the nickname and last name, say Jon Smith. Example: John “Jon” Smith • Names with Jr., Sr., the second (II): Example: John “Jon” Smith, Sr. \| John “Jon” Smith, Jr. John “Jon” Smith II
» Subject:	Copy the subject indicated on the Existing meeting in Salesforce.
» Text:	Clean verbatim for the meeting notes. **For Emailed Notes, copy whatever is on the email. You are allowed to capitalize the first letter and put period at the last part of the note text. Other than than, no other changes on the note text.
» Group Follow-up:	If the advisor is more than one, tick the Group tick box. However, if the wholesaler says the meeting should be one-on-one, you have to tick the 1 on 1 tick [] box found on the Advisor Field. If there is a follow-up task for the advisors/attendees, tick the Group Follow-up.
» Type of Meeting:*	Copy as shown in the Existing meeting in Salesforce. If field is blank in the Existing meeting you may follow defaults below: • In-Person – Default • Attempt – as specified by the WS • Call – inbound and outbound phone calls • Virtual – teleconference, phone meetings, Zoom meetings • Opportunity – opportunity notes
» Format:*	Copy as shown in the Existing meeting in Salesforce. If field is blank in the Existing meeting you may follow defaults below: • Meeting – Default • Outbound Call – outgoing calls from WS • Inbound Call – incoming calls to WS • Event/Conference (not used)
» Was there a Complaint?:	DEFAULT: UNTICK. Tick as mentioned in the recording.
» Client Sentiment:*	Copy as shown in the Existing meeting in Salesforce. If field is blank in the Existing meeting you may follow defaults below: • Good – Default • Great • Not Well • Future Meeting/TBD – for future dated meetings
» Primary Purpose:*	Copy as shown in the Existing meeting in Salesforce. If field is blank in the Existing meeting you may follow defaults below: Format: In-Person/Virtual • General Update – if no T.Rowe Price mentioned in the note text • Product/Strategy Discussion – if there’s T.Rowe Price mentioned in the note text • Introduction – choose for introduction meetings • Crit Comm • Finals • Due Diligence • New Business • Other Format: Call • General Update – if no T.Rowe Price mentioned in the note text • Product/Strategy Discussion – if there’s T.Rowe Price mentioned in the note text • Introduction – choose for introduction meetings • Crit Comm • Due Diligence • New Business • Other Format: Event or Conference – choose as menti0ned. No default – send clarification email to WS if not given. • Client • Industry
» Event Status:*	• Completed – Default • Open – if it’s future-dated note • Canceled – if the wholesaler specifically says to tag it as cancel
» Meeting Outcome:*	Check WS Preferences. If not provided, click —None— and send the note for CLARIF. • Advisor Interested Follow up Required • Closed Lost / No Opportunity • Closed Won New Business • Product Update • Referred to Specialist Team • Setup Advisor Meeting • Setup Client Meeting • Setup Seminar • Value Add/FA Training		NOT REQUIRED	NOT APPLICABLE	NOT APPLICABLE	NOT APPLICABLE	NOT APPLICABLE
» Location:*	Copy as shown in the Existing meeting in Salesforce. If field is blank in the Existing meeting you may follow defaults below: • Offsite – DEFAULT • Onsite – if specified and no location HQ is provided, send for CLARIF					NOT APPLICABLE	NOT APPLICABLE
» Notable:	Only application if Format is Call. No default.
» Notable Engagement:	Capture as mentioned. No default.
» Internal Attendees:	Only fill this field if there are T. ROWE PRICE associates mentioned
» #Hashtags:	Capture as mentioned in the note text. Can choose more than one from the dropdown.					NOT APPLICABLE	NOT APPLICABLE
» Investment Discussed: Products:	Capture as mentioned in the note text. Tag only T. Rowe Price products/funds. Check with Salesforce the complete fund name. Can choose more than one from the dropdown.
» Investments Discussed: Vehicles:	Capture as mentioned in the note text. Check with Salesforce the complete vehicle name. Can choose more than one from the dropdown.
» Investments Discussed: Asset Class:	Capture as mentioned in the note text. Only 4 options – Fixed Income, Equity, Alternatives, Multi-Asset
» Investments Discussed: Suites:	Capture as mentioned in the note text. Check with Salesforce the complete fund name.
» Investments Discussed: Strategies:	Capture as mentioned in the note text. Check with Salesforce the complete fund name.
» Insights:	Keywords: Interested / Not Interested Use this field only if advisor is interested (Positive) or not interested (Negative) in TRP products/vehicle/suite/strategy. Format as below: —- Positive: [Product 1] [Product 2] Negative: [Product 1] [Product 2]
» Campaign:	Capture as mentioned by the WS.
» Sales Signal:	Capture as mentioned by the WS. Check Salesforce for the complete Sales Signal Name.
» Opportunities/At-Risk:	Capture as mentioned by the WS.
» OKRs:	Capture as mentioned by the WS.
» Expenses:	Capture as mentioned by the WS.
» SME Request:	Capture as mentioned by the WS.
» Accounts Discussed:	Capture as mentioned by the WS.

Transcribing
Note Type: Normal – New
Future-Dated | Open Meeting

Fields	USI	Alternatives	USI Retirement	Americas	EMEA/APAC	RPS Core Markets	RPS Services
» Internal Comments:	These are used to put instructions from the wholesaler that are not part of the note text as well as FYIs to your workmates or to the proofer. On most cases, this can also use for FINRA searches. Add this in Internal Comments and Quick Comments: Future-Dated \| Open Meeting
» Special Instructions:	Input here the SF IDs and all other instructions from wholesalers
» Date:*	Use the recording date unless specified. Indicate start date only
» Time:*	Leave Blank.
» FINRA Search Tool:	This tool serves as a “lookup tool”. This works the same as FINRA wherein name and firm can be filled in and results will show once you click the Search button
» Group Tick Box:	– Tick if attendees list is 2 or more
» Same Follow-Up:	NOT USED. Applicable for individual follow-up task with the same note text.
» Same Firm and Location:	Tick if attendees were 2 or more and all attendees are with the same firm and location (i.e same state)
» Attendee/Advisor Field:	Verify advisor name in both FINRA and Salesforce. If the wholesaler spelled it incorrectly the name, enclose the correct spelling of the name in brackets ([ ]). Fill out the firm and location of the advisor as specified. Leave blank if none was provided. Untick Same firm/location if the Advisors mentioned are of different firm and location or if there is only one Advisor mentioned. *Things to Know: (1) Do not put anything in the City and State field. Put the full address mentioned in the Location box only. (2) Name format: • First Name “Nickname” Last Name – If the wholesaler provided the First Name and Nickname, enclose the nickname in quotations. The same should be used in the subject field. The same applies if the wholesaler only mentions the nickname and last name, say Jon Smith. Example: John “Jon” Smith • Names with Jr., Sr., the second (II): Example: John “Jon” Smith, Sr. \| John “Jon” Smith, Jr. John “Jon” Smith II
» Subject:	CAPTURE AS PROVIDED/MENTIONED ⇒ Activity Type: Meeting • Meeting with [FA’s Name] – (if one attendee/advisor) • Meeting with [FA’s Name] and [FA’s Name] – (if two attendees/advisors) • Meeting with [First FA’s Name] and others – (if three or more attendees/advisors) • Branch Meetings: Use the subject depending on how the WS mentioned in the recording. Possible subject: ∅ Branch Meeting with [Firm Name in Location] ∅ Branch Lunch/Breakfast/Dinner Meeting with [Firm Name in Location] ∅ Branch Presentation Meal with [Firm in Location] ∅ Coffee Cart Meeting with [Firm in Location] ⇒ Activity Type: OB/IB Phone Call • Default Subject: Call with [FA] • If WS mentions “had a phone call…” – subject is: Phone Call with FA • If WS mentions “left a voicemail…” – subject is: Voicemail with FA ⇒ Activity Type: Meeting ; Purpose: Introduction • Introductory/Intro Meeting with [FA] ⇒ Meeting – Teleconference = if WS says Conference Call or Teleconference or Phone Meeting • Subj for Conference Call = Conference Call with FA • Subj for Phone Meeting = Phone Meeting with FA • Subj for Teleconference = Meeting with FA ⇒ Meeting + medium as Video Conference = if WS says – video conference, Zoom meeting, virtual meeting • Subj for zoom meeting = Zoom Meeting with FA or if WS only says Zoom, just use Zoom with FA • Subj for video conference = Meeting with FA • Subj for virtual meeting = Virtual Meeting with FA **For DCIO wholesalers, subject will be provided and is usually formatted as DCIO – City, State. If no subject was mentioned, you may use the following subjects:
» Text:	Clean verbatim for the meeting notes. **For Emailed Notes, copy whatever is on the email. You are allowed to capitalize the first letter and put period at the last part of the note text. Other than than, no other changes on the note text.
» Group Follow-up:	If the advisor is more than one, tick the Group tick box. However, if the wholesaler says the meeting should be one-on-one, you have to tick the 1 on 1 tick [] box found on the Advisor Field. If there is a follow-up task for the advisors/attendees, tick the Group Follow-up.
» Type of Meeting:*	• In-Person – Default
» Format:*	• Meeting – Default
» Was there a Complaint?:	DEFAULT: UNTICK. Tick as mentioned in the recording.
» Client Sentiment:*	• Future Meeting/TBD – for future dated meetings
» Primary Purpose:*	Choose below for Future Open-dated Notes, unless otherwise specifically mentioned by WS. Format: In-Person/Virtual • General Update
» Event Status:*	• Open – Default
» Meeting Outcome:*	Choose —None— for Future Open-dated Notes, unless otherwise specifically mentioned by WS.		NOT REQUIRED	NOT APPLICABLE	NOT APPLICABLE	NOT APPLICABLE	NOT APPLICABLE
» Location:*	• Offsite – DEFAULT • Onsite – if specified and no location HQ is provided, send for CLARIF					NOT APPLICABLE	NOT APPLICABLE
» Notable:	Only application if Format is Call. No default.
» Notable Engagement:	Capture as mentioned. No default.
» Internal Attendees:	Only fill this field if there are T. ROWE PRICE associates mentioned
» #Hashtags:	Leave Blank.					NOT APPLICABLE	NOT APPLICABLE
» Investment Discussed: Products:	Capture as mentioned by the WS. May leave blank.
» Investments Discussed: Vehicles:	Capture as mentioned by the WS. May leave blank.
» Investments Discussed: Asset Class:	Capture as mentioned by the WS. May leave blank.
» Investments Discussed: Suites:	Capture as mentioned by the WS. May leave blank.
» Investments Discussed: Strategies:	Capture as mentioned by the WS. May leave blank.
» Insights:	Keywords: Interested / Not Interested Use this field only if advisor is interested (Positive) or not interested (Negative) in TRP products/vehicle/suite/strategy. Format as below: —- Positive: [Product 1] [Product 2] Negative: [Product 1] [Product 2]
» Campaign:	Capture as mentioned by the WS. May leave blank.
» Sales Signal:	Capture as mentioned by the WS. May leave blank.
» Opportunities/At-Risk:	Capture as mentioned by the WS. May leave blank.
» OKRs:	Capture as mentioned by the WS. May leave blank.
» Expenses:	Capture as mentioned by the WS. May leave blank.
» SME Request:	Capture as mentioned by the WS. May leave blank.
» Accounts Discussed:	Capture as mentioned by the WS. May leave blank.

Transcribing
Note Type: Follow-up Task

Fields	USI	Alternatives	USI Retirement	Americas	EMEA/APAC	RPS Core Markets	RPS Services
Tick the Follow-up checkbox. Ways to process a follow-up task (see processes below): ⇒ Follow-up task from the Advisor Field. ⇒ Follow-up task for a Group Meeting. ⇒ Save and New Follow-up Task note type.
If a meeting note has two follow-tasks, just hit Save and New and choose Follow-up as your note type.

» Follow-Up Type:	• Create New Task – Default if not specified or if follow-up notes has many action items • Send Follow-Up Materials – if the task is to send out materials, brochures, whitepapers, fact sheets • Set Up Follow-Up Meeting – if the task is to set up a time/schedule a meeting • Set Up Meeting with SME – if the task is to create a referral to a T. Rowe Price Associate
» Due Date:	Set the due date to the next business date, unless date is specified. If the date mentioned was specific, say the wholesaler mentions “Follow up in a week…”, you can use a week from today as your due date. Example: Note date was December 11, 2021, due date is December 18, 2021.
» Comments:	Clean verbatim for the follow-up notes.
» Assigned To:	Tick the radio button to choose the assigned internal wholesaler. If the name mentioned is not the same on the drop down, leave it blank and put the name in the Assigned to: (Other) field.
» Assigned to: (Other):	If the follow-up task is assigned to another person, put here the name namentioned by the WS
» High Priority:	No default. Capture as mentioned by the WS.

Transcribing
Note Type: Opportunity

» Internal Comments:	These are used to put instructions from the wholesaler that are not part of the note text as well as FYIs to your workmates or to the proofer. On most cases, this can also use for FINRA searches.
» Special Instructions:	Input here the SF IDs and all other instructions from wholesalers
» Date:*	Use the received date.
» Time:*	Leave Blank.
» FINRA Search Tool:	This tool serves as a “lookup tool”. This works the same as FINRA wherein name and firm can be filled in and results will show once you click the Search button
» Group Tick Box:	Not applicable for Opportunity note type
» Same Follow-Up:	Not applicable for Opportunity note type
» Same Firm and Location:	Not applicable for Opportunity note type
» Attendee/Advisor Field:	Only 1 advisor name for every Opportunity Note * 1 Opportunity note for every advisor for every fund
» Subject:	Opportunity for [Fund Name]
» Text: Stage options: 0 – Target 1 – Identify 2 – Qualify & Position 3 – Propose 4 – Negotiation / Due Diligence 5 – Gain Commitment 6 – Closed Won 7 – Closed Lost 8 – Declined to Bid 9 – Withdrawn by Client	Type: New Mandate Account Name: [Can ONLY be found in Salesforce] Contact Role: [FA Name] Anticipated Amount (AUM): [Capture as verbatim. No commas] Confidence Level: Medium Stage: 0 – Target Probability (%): Close Date: [60 days from date receivedu, unless specified] No Consultant: ✓ Opportunity Owner: [External Wholesaler, unless specified] Source Type: Sales Sourced Source: IPG Meeting –Optional, as mentioned– Opportunity Team Member: [Capture as verbatim] Description: [Include when the wholesaler has notes added to the opportunity itself. Texts in RED are defaults and should not be changed unless mentioned TIP: As for the closed date, you can use Google and type in “60 days from date received”. A result should show calculating 60 days from today and this should be your Closed date default. (See sample below: Date is January 11, 2021 ET)
» Group Follow-up:	Not applicable for Opportunity note type
» Type of Meeting:*	• Opportunity
» Format:*	Leave Blank.
» Investment Discussed: Products:	Choose the T. Rowe Price product mentioned. * 1 Opportunity note for every advisor for every fund
» #Hashtags:	Choose #ActiveEtf if the product is ETF

Transcribing At-Risk Opportunity
Note Type: Opportunity

» Internal Comments:	These are used to put instructions from the wholesaler that are not part of the note text as well as FYIs to your workmates or to the proofer. On most cases, this can also use for FINRA searches.
» Special Instructions:	Input here the SF IDs and all other instructions from wholesalers
» Date:*	Use the received date.
» Time:*	Leave Blank.
» FINRA Search Tool:	This tool serves as a “lookup tool”. This works the same as FINRA wherein name and firm can be filled in and results will show once you click the Search button
» Group Tick Box:	Not applicable for Opportunity note type
» Same Follow-Up:	Not applicable for Opportunity note type
» Same Firm and Location:	Not applicable for Opportunity note type
» Attendee/Advisor Field:	Only 1 advisor name for every Opportunity Note * 1 Opportunity note for every advisor for every fund
» Subject:	At-Risk Opportunity for [Fund Name]
» Text: Stage options: – Open – Closed: Retained/Won – Closed: Lost Probability of Asset Redemption – On Alert (20%) (RPS Only) – Low (40%) – Medium (60%) – High (80%) – Certain (100%) Outcome: – Lost: Full Redemption – Lost: Partial Retention in current Strategy/Product – Lost: Partial Retention in different Strategy/Product	Outcome Reason: – 3rd Party Relationship: 3(21) or 3(38) line-up changes – 3rd Party Relationship: Advisor change – 3rd Party Relationship: Consultant change – 3rd Party Relationship: Rating Change – 3rd Party Relationship: Recordkeeper change – 3rd Party Relationship: TPA Change – Asset Allocation Changes – Client Relationship: Decision Maker/Influencer – Client Risk Requirements Change – Client Satisfaction – Client Shift in Strategic Focus – Due Diligence – Economic Insolvency – ESG – Investment Performance – Investment Strategy: Closed/Constrained – Investment Strategy: Custom Investment Requirements – Investment Strategy: Product Fit – Investment Strategy: Product Offering – Investment Strategy: TRP Style Drift – Lack of Client Resources – Lack of Cultural Fit – Legal: Contractual Requirements – Legal: Regulatory – M&A Activity – Menu Consolidation: Downsizing Investment Roster – Onboarding Issues – Operational Service Issues – Operational Services/Products Offered – Other – Participant Services/Education – Passive Threat – Pricing/Fee Related – Profit Taking/Dividend Payout – Rebalancing – Rebid – RPS FIS Relationship – RPS Plan Design/Type – RPS Plan Participation – RPS SS&C Relationship – Sales Presentation/Process – Shareclass Change – Size considerations – TBD – Data Cleanup Required – TRP Personnel: Investment Professional – TRP Personnel: Non-Investment – TRP Reputation – Vehicle ChangeRecord Type: At-Risk Account Name: [Can ONLY be found in Salesforce] Primary Contact: [FA Name] Stage: No default. If none provided, send for Clarif Amount AUM At-risk: Amount. No commas. Probability of Asset Redemption: No default. If none provided, send for Clarif Close Date: (Default: Date of the recording, unless otherwise mentioned) Opportunity Owner: [External Wholesaler, unless specified] At-risk Detail: Note description Outcome: No default. If none provided, send for Clarif Outcome Reason: No default. If none provided, send for Clarif (see comments for options) Date of First Known Redemption Amount of First Known Redemption
» Group Follow-up:	Not applicable for Opportunity note type
» Type of Meeting:*	• Opportunity
» Format:*	Leave Blank.
» Investment Discussed: Products:	Choose the T. Rowe Price product mentioned. * 1 Opportunity note for every advisor for every fund
» #Hashtags:	Choose #ActiveEtf if the product is ETF

Transcribing
Note Type: CRM MODIFICATION

	CRM Modification can either be:
	≈ Rep Addition	– This is adding new contact profiles in the CRM system.
	≈ Updating Profile	– This is updating existing profiles in the CRM system. This is when firm and/or location in CRM does not match in FINRA.
	≈ Updating Contact Profile Information	– This is updating and/or adding information of the contact profile, such as email address, professional/personal notes, office/cell phone numbers, website, etc.
	≈ Investment Interest	– These are products that WS will specifically mention in the recording

	» Internal Comments:	Leave Blank.
	» Special Instructions:	≈ Rep Addition – This is adding new contact profiles in the CRM system. ≈ Updating Profile – This is updating existing profiles in the CRM system. This is when firm and/or location in CRM does not match in FINRA. ≈ Updating Contact Profile Information – This is updating and/or adding information of the contact profile, such as email address, professional/personal notes, office/cell phone numbers, website, etc. ≈ Investment Interest – These are products that WS will specifically mention in the recording
	» FINRA Search Tool:	This tool serves as a “lookup tool”. This works the same as FINRA wherein name and firm can be filled in and results will show once you click the Search button
	» Attendee/Advisor Field:	Only 1 advisor name for every Note

≈ Rep Addition	» Subject:	Rep Addition
	» Text:	[Fill in details found in FINRA/websearch] Full Name Preferred Name/s (if any) CRD# or Position (if No CRD#) Firm Firm CRD# Full Location Link (if Profile is not found in FINRA)

≈ Updating Profile	» Subject:	Updating Profile
	» Text:	[Fill in details found in FINRA/websearch] Full Name Preferred Name/s (if any) CRD# or Position (if No CRD#) Firm Firm CRD# Full Location Link (if Profile is not found in FINRA) Broker Registration History (Just copy details from FINRA, starting from the Period until the location tab.)

≈ Updating Contact Profile’s page:	> such Preferred Name, Professional Notes, Personal Notes, Email Address, Phone Number, Website, etc.

	» Subject:	Leave Blank.
	» Text: > For Personal and Professional Notes, capture as verbatim then add at the last part of the text the wholesaler’s name with the recording date, i.e. Jessica Ford 05/20/2019	Capture as Verbatim.

Investment Interest	» Subject:	Investment Interest
	» Text:	Leave Blank.
	» Investment Discussed: Products:	Capture as mentioned in the note text. Tag only T. Rowe Price products/funds. Check with Salesforce the complete fund name. Can choose more than one from the dropdown.
	» Investments Discussed: Vehicles:	Capture as mentioned in the note text. Check with Salesforce the complete vehicle name. Can choose more than one from the dropdown.
	» Investments Discussed: Asset Class:	Capture as mentioned in the note text. Only 4 options – Fixed Income, Equity, Alternatives, Multi-Asset
	» Investments Discussed: Suites:	Capture as mentioned in the note text. Check with Salesforce the complete fund name.
	» Investments Discussed: Strategies:	Capture as mentioned in the note text. Check with Salesforce the complete fund name.

Exercise Files

T. Rowe Price_New Salesforce Activity Experience.ods

Size: 29.34 KB

2026-Product-List.ods

Size: 36.34 KB

QA-LMS_TRP-Spec-Sheet-Updated-as-of-082126.xls

Size: 1.54 MB