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General Transcription Specs Knowledge Base

Last update: 3/24/2026

VistaShares Specs – Call Log
*IMPORTANT: CHECK IF ACTIVITIES ARE ALREADY EXISTING
   
Field: Notes/comments
Task Description 1) FA = FA – Firm Name
2) FAs SAME firm = FA1 and FA2 – Firm Name
2) FAs DIFFERENT firm = FA1 and FA2
3) or more Fas, SAME firm = FA1 and Others – Firm Name
4) or more FAs DIFFERENT firm = FA1 and Others
Task Comments All clarifs sent via the clarif tool shall also be sent here. For multiple notes in one recording, be sure to mention which activity it is for before sending the clarification via comments.
Type Log a Call
Note Timezone Never used
Group Tick if there are multiple contacts
Follow-up Never used. Plot follow-ups/tasks in a separate note.
Contact External contact/s who were in the call (can do multiple tagging).
Assigned To Populate as dictated. Default if none is provided: Seller name
Related To Campaign When applicable or as instructed by the user, relate an campaign.
Related To Opportunity When applicable or as instructed by the user, relate an opportunity.
Subject Populate as dictated. Default if none is provided: “[Activity type] – [Subject/topic of the activity]” ex: Call – Follow-up GTE Conference
Sales Activity Populate as dictated or based on context of the note.
1) Left Message – Left voicemail or called but didn’t answer
2) Connected Call – Conversation over the phone
3) Email Outgoing – Sent email
4) Email Incoming – Received email
5) Conducted Verbal Presentation – Presentation conducted in person
6) Virtual Presentation (Zoom/Teams) – Presentation conducted via Zoom, MS Teams, Google Meet7) 1:1 Meeting – Physical interaction with 1 advisor
8) Team Meeting – Physical interaction with more than 1 advisor
9) Branch Event – Branch-wide meeting/event
Funds Discussed Product/s or fund/s discussed. Can tag multiple strategies.
– AIS
– ACKY
– OMAH
– QUSA
– WILD
– VistaShares Intro Call
Comments Capture meeting notes in smart clean verbatim.
Date Populate as dictated. Default if none is provided: Recording/email date
Call Log Status Always “Completed”
Call Log Subtype Always “Call”

 

 

VistaShares Specs – Follow-up
*IMPORTANT: CHECK IF ACTIVITIES ARE ALREADY EXISTING
   
Field: Notes/comments
Task Description 1 FA = FA – Firm Name
2 FAs SAME firm = FA1 and FA2 – Firm Name
2 FAs DIFFERENT firm = FA1 and FA2
3 or more Fas, SAME firm = FA1 and others – Firm Name
3 or more FAs DIFFERENT firm = FA1 and others
Task Comments All clarifs sent via the clarif tool shall also be sent here. For multiple notes in one recording, be sure to mention which activity it is for before sending the clarification via comments.
Type Follow-up
Note Timezone Never used
Group Tick if there are multiple contacts
Follow-up – Lead External contact/s (lead) who the user need/s to follow up with (can’t do multiple tagging, plot follow-ups in separate notes for each lead).
Follow-up – Related To Account Contact/s’ firm/s
Follow-up – Related To Opportunity When applicable or as instructed by the user, relate an opportunity.
Follow-up – Related To Product When applicable or as instructed by the user, relate product/s.
Follow-up – Contact External contact/s who the user need to follow up with (can do multiple tagging).
Follow-up – Assigned To Populate as dictated. Default if none is provided: Seller name
Follow-up – Related To Campaign When applicable or as instructed by the user, relate to a campaign.
Contact Status Populate as dictated by the user
Follow-up Subject Populated as dictated. Default if none is provided: Follow-up – Contact Name
Due Date Populated as dictated. Default if none provided: 1 business date from recording date
Reminder Set Tick if user wants a reminder
Reminder Date/Time Check Set Reminder? tickbox if a reminder is needed. Select dictated date and time for reminder. Default if none is provided is next business day, 8:00AM
Task Subtype Always Task
Follow-up Sales Activity Populate as dictated or based on context of the note.
1) Left Message – Left voicemail or called but didn’t answer 
2) Connected Call – Conversation over the phone
3) Email Outgoing – Sent email
4) Email Incoming – Received email
5) Conducted Verbal Presentation – Presentation conducted in person
6) Virtual Presentation (Zoom/Teams) – Presentation conducted via Zoom, MS Teams, Google Meet)
7) 1:1 Meeting – Physical interaction with 1 advisor
8) Team Meeting – Physical interaction with more than 1 advisor
9) Branch Event – Branch-wide meeting/event
Follow-up Fund Discussed Product/s or fund/s discussed. Can tag multiple strategies.
– AIS
– ACKY
– OMAH
– QUSA
– WILO
– VistaShares Intro Call
Follow-up Comments Capture follow-up notes in smart clean verbatim.
Follow-up Status Default to “Open” for future-dated tasks
Priority Default to “Normal”

 

 

VistaShares Specs – Contact Management
**only create contacts after extensive research and fully verifying whether they have a profile or not (can be from previous b/d, maiden name, etc.)
   
Field: Notes/comments
Task Comments All clarifs sent via the clarif tool shall also be sent here. For multiple notes in one recording, be sure to mention which activity it is for before sending the clarification via comments.
Contact Management – Account Name If existing = this is already filled, don’t change
If creating new contact = tag accordingly, if multiple matches try to refer to a coworker/partner in the same office
Contact ID (for existing record search) Put Contact ID to search for existing Contact to be edited
Title leave blank, unless stated otherwise
First Name Refer to verifiable sources (FINRA, IAPD, team website, etc.)
Last Name Refer to verifiable sources (FINRA, IAPD, team website, etc.)
Direct Phone leave blank, unless stated otherwise
Mobile leave blank, unless stated otherwise
Email leave blank, unless stated otherwise
Quick Contact/Firm Highlights leave blank, unless stated otherwise
Rep CRD Always include if contact is in FINRA
Billing Street leave blank, unless stated otherwise
Billing City leave blank, unless stated otherwise
Billing State/Province leave blank, unless stated otherwise
Billing Zip/Postal Code leave blank, unless stated otherwise
Billing Country leave blank, unless stated otherwise

 

 

VistaShares Specs – Company Management
**only create contacts after extensive research and fully verifying whether they have a profile or not (can be from previous b/d, maiden name, etc.)
   
Field: Notes/comments
Task Comments All clarifs sent via the clarif tool shall also be sent here. For multiple notes in one recording, be sure to mention which activity it is for before sending the clarification via comments.
Contact Management – Parent leave blank, unless stated otherwise
Contact Management – Owner Record owner. Default if none is provided: User name
Company ID (for existing record search) Put Company/firm ID to search for existing Company to be edited
Account Name Refer to verifiable sources (FINRA, IAPD, team website, etc.)
Phone leave blank, unless stated otherwise
Mobile leave blank, unless stated otherwise
Website leave blank, unless stated otherwise
Billing Street leave blank, unless stated otherwise
Billing City leave blank, unless stated otherwise
Billing State/Province leave blank, unless stated otherwise
Billing Zip/Postal Code leave blank, unless stated otherwise
Billing Country leave blank, unless stated otherwise

 

 

VistaShares Specs – Opportunity
   
Field: Notes/comments
Task Comments All clarifs sent via the clarif tool shall also be sent here. For multiple notes in one recording, be sure to mention which activity it is for before sending the clarification via comments.
Opportunity – Owner Populate as dictated but in general should default to the salesperson requesting for the opportunity to be created
Opportunity – Account Name Company the opportunity is with. Auto-populated with the contact’s account the opportunity is created under.
Opportunity – Primary Campaign Source Populate as provided by the user or based on note context.
Opp. Owner Name (for existing record search) Put Opp Owner name to search for existing Opportunity to be edited
Opportunity ID (for existing record search) Put Opportunity ID to search for existing Opportunity to be edited
Opportunity Name Populate as dictated. Default if none is provided: [Contact Name] – [Company/Firm]
Fund Populate as dictated. Can only tag one strategy per opportunity. Clarify if none is provided.
– AIS – VistaShares Artificial Intelligence Supercycle ETF
– OMAH – VistaShares Target 15 Berkshire Select Income ETF
– QUSA – VistaShares Target 15 USA Quality Income ETF
– EVS – VistaShares Electrification Supercycle ETF
– WILD – VistaShares Animal Spirits Daily 2X Strategy ETF
Amount Populate as dictated. Field only accepts numbers and will auto-fill with dollar sign and commas once value is entered.
Close Date Populate as dictated. Default if none is provided: 6 months from creation date
Opportunity Stage Populate as dictated. Default if none is provided: Qualification
– Qualification
– Awareness
– Due Diligence
– Closed Won
– Closed Lost
Probability (%) Populate as dictated. Field only accepts numbers and will auto-fill with percentage sign once value is entered. Default if none is provided: 25%
Forecast Category Always select Pipeline.
– Omitted
– Pipeline
– Best Case
– Commit
– Closed
Next Step Capture task instructions/comments in smart clean verbatim
Opportunity Type Populate as dictated or based on note context. Clarify if unclear.
– Existing Business
– New Business
Lead Source Populate as dictated or based on note context. Clarify if unclear.
Opportunity Description Capture any notes in smart clean verbatim
Exercise Files
VistaShares Account Specs.ods
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