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Cluster Raffy
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General Transcription Specs Knowledge Base

Last update: 8/14/2024

(Other transcription specs attached under ‘Exercise Files’ tab)
Russell US New and Existing
Field Instruction
Type Choose Normal – New if meeting is not yet in the system
Choose Normal – Existing if meeting is already in the system
Special Instructions Instructions from the WS if there are any
Internal Comments Place instructions/observations for the team
Date & Time As specified by WS, otherwise default is the day we received the recording
Advisors As dictated by WS. Get CRD# in FINRA
Broker/Dealer Capture as dictated
City
State
Location
Same broker/dealer/location Ticked by default if there were two or more non-Russell attendees
Note Type Appointment – if the activity is a meeting
Phone Call/Online – if the activity is done via call
Meeting Type if note type is “appointment”
• In-Person Individual – one non-Russell attendee
• In Person Group/Branch – two or more non-Russell attendees

if note type is “phone call”
• Inbound – if the advisor is the one who called the WS
• Outbound – Contacted – phone call was a success
• Outbound – Left Message – voicemail
• Outbound – Scheduled Call – scheduled phone call that doesn’t fall under
Zoom/online category
• Outbound – No Contact – failed to connect to the advisor
• Outbound – Bad Data – WS use incorrect/not updated number

Subject Default:
Appointment with one attendee – Meeting with [FA]
Appointment with two attendees – Meeting with [FA1] and [FA2]
Appointment with more than two attendees – [Firm] Meeting/Meeting with [Firm]
Phone call – Call: [FA]
Description Meeting notes to be captured in clean verbatim
Zoom/Online Tick the “appointment” was conducted via Zoom or any other teleconferencing program
Organizer/Call from Name of the WS
Owner Name of the WS