NOTE: Filter via “Meeting Owner” to check user’s calendar for existing records first before pulling up all records from all users.

Reminder: If isChild of the existing record is “Yes”, then we are unable to make modifications to that record, ensure that isChild existing record is “No”

Ex:

Dictated time → 8:00AM Central Time

User’s Dana Set Time Zone → Eastern Time

Time to plot = 9:00AM

Time Assumptions:
Breakfast – 8:00 AM

Lunch – 12:00 PM

Dinner – 6:00 PM

Afternoon – 1:00 PM

Happy Hour – 5:00 PM

NOTE: Set intervals between bulk meetings/multiple notes with unique/individual meeting notes. Coordinate with the team to agree on time intervals, especially when the workstream involves bulk meetings

If the profile is not found in DANA, check FINRA and Google for important information to create a contact using Contact Management.

If the contact already exists but the firm or location is not updated, you may use that profile.

For IBG/Intermediary users —-> IBG Contact

For Institutional users —-> Individual Contact or Prospect/Client

NOTE: If the only available profile has a different record type from the Wholesaler’s record type, we can still tag that profile to the note.

Use No Product (NP) is the user specifically mentioned “no products discussed.”

NOTE: Always review Salesperson Preferences to see if user has any preferred fund/s.

NOTE: Leads cannot be associated with other contacts and invitees. If there are lead/s in a meeting, each of them will be logged separately.

NOTE: Do not add the owner of the event as an invitee.

NOTE: This field defaults populating the user’s name if not populated. Best practice is to leave this field blank if nothing was specified.

You can use this field to check the Role of the wholesaler

• SSGA Meeting – for Institutional users

• SPDR Meeting – for IBG/Intermediary users

TIP: Check the Preference Section in Dana to know the wholesaler’s type

Institutional user → SSGA Meeting
• AE = Business Development
• RM = Retention

IBG/Intermediary user → SPDR Meeting
• Business Development

TIP: Use “Assigned To” field to check for user’s role if not provided

NOTE: Always review Salesperson Preferences to see if user has a preferred method.

[Company Name] – [Product Code/Ticker]
Ex:
LPL – QUS
Morgan Stanley – GLD, STB

NOTE: If the note is existing and there’s already a subject, please replicate the subject you found.
For Merrill Lynch Contacts, use this Merrill Lynch Subject Lines:
– Merrill# Advisor Interested Follow Up Required
– Merrill# Closed Lost No Opportunity
– Merrill# Closed Won New Business
– Merrill# Product Update
– Merrill# Referred to Specialist Team
– Merrill# Setup Client Meeting
– Merrill# Setup Meeting
– Merrill# Setup Seminar
– Merrill# Value Add/FA Training

If product was not provided, and the user has no preferred fund/s, kindly leave the product code/ticker part blank.
Ex.
Morgan Stanley

If the user specifically said no products discussed, use NP as the product code/ticker.
Ex.
Morgan Stanley – NP

Please review the meeting note for any indication or hint that it serves as a background of the meeting. If there’s none, leave it blank.

Note: If the Background field exceeds the character limit, please place the entire note in the meeting notes.

Note: If the Outcome field exceeds the character limit, please place the entire note in the meeting notes.

If the profile is not found in DANA, check FINRA and Google for important information to create a contact using Contact Management.

If the contact already exists but the firm or location is not updated, you may use that profile.

For IBG/Intermediary users —-> IBG Contact
For Institutional users —-> Individual Contact or Prospect/Client

NOTE: If the only available profile has a different record type from the Wholesaler’s record type, we can still tag that profile to the note.

NOTE: Leads cannot be associated with other contacts and invitees. If there are lead/s mentioned, each of them will be logged separately.

NOTE: This field defaults populating the user’s name if not populated. Best practice is to leave this field blank if nothing was specified.

You can use this field to check the Role of the wholesaler

Use No Product (NP) is the user specifically mentioned “no products discussed.”

NOTE: Always review Salesperson Preferences to see if user has any preferred fund/s.

• SSGA Task- for Institutional users
• SPDR Task- for IBG/Intermediary users

TIP: Check the Preference Section in Dana to know the wholesaler’s type

NOTE: Always review Salesperson Preferences to see if user has a preferred method.

Default: Call with [FA Name]

NOTE: We are adding members to existing campaigns

NOTE: Leads cannot be associated with other contacts. If there are lead/s mentioned, each of should be logged separately.

If the profile is not found in DANA, check FINRA and Google for important information to create a contact using Contact Management.

If the contact already exists but the firm or location is not updated, you may use that profile.

For IBG/Intermediary users —-> IBG Contact
For Institutional users —-> Individual Contact or Prospect/Client

NOTE: If the only available profile has a different record type from the Wholesaler’s record type, we can still tag that profile to the campaign.

Note: Filter via “Meeting Owner” to check user’s calendar for existing records first before pulling up all records from all users

NOTE: You can update the Contact’s roles via the Contacts field for Standard Opportunity

NOTE: To update existing Opportunity, copy the Owner of the existing record

NOTE: Update Oppty Team Member’s access here:
Read = Read-only access
Edit = Read/write access

Products Sub-Fields:

Expected Assets
Expected Revenue (Standard Fees)
Expected Revenue (Custom Fees)
ESG Categories
Standard Fee Schedule
Sales Opp Product Status
Anticipated Initial Funding Date
Strategy Account Type – this becomes a required* field once the product you tag is under the Strategy category. To determine that, we’ll have to look at the Product Category column and see the value Strategy alongside the product.
Comments
Site Where Managed
Covered Fund

SPDR/IBG – optional. If not provided, leave blank.
SSGA/Institutional – required. If not provided, default to NO.

Intermediary -> IBG Company
Institutional -> Prospect/Client

NOTE: Do not create State Street companies.

TIP: Reliant on selection of “Classification”, refer to Picklist tab for options

NA region
-Business users cannot create L2 IBG company. Defer users to Sales enablement team.
-Business users can create L3 IBG company and L2, L3 Prospect/Client companies.

Non-NA region
-Intermediary users can only create L2 IBG company due to permission set added to those users.
-Business users can create L3 IBG company and L2, L3 Prospect/Client companies.

RIA/Independent Company
-Directly create an L3 company for RIA/Independent firms. (L2 Company is not required)
-No need to create or send clarification for L2 company.

Fax
Website

TIP: Use Google to look up for Zip/Postal Codes

Prospect
Client
Former Client

SPDR
Institutional
DC Intermediary