Create a separate note (Save and new) for the follow-up.

Names can be manually populated by using the + icon. You may specify the number of contact fields by populating the desired number in the field beside the + icon.

Insert the name in brackets [ ] if the contact is not found in the CRM database, e.g. First name [John], last name [Doe].

Search parameters are synced to the CRM database (CRM sync). Matching results are fetched from the CRM and populated in the appropriate DANA field. Refer to the JHI reference sheet for the list of JHI product themes.

Employee names can be manually populated by using the + icon. You may specify the number of themes by populating the desired number in the field beside the + icon.

Create a separate note (Save and new) for the follow-up.

Non-product themes can be manually populated by using the + icon. You may specify the number of themes by populating the desired number in the field beside the + icon.

Also see Specialist Call List tab.

See JHI Non-Product Theme List for use of theme Relationship Building.

If the note has multiple attendees, indicate the first FA mentioned.

Take note that the subject field has an 80-character limit.

Enclose unintelligible words/phrases in brackets including the recording time stamp. Timestamp’s format should be: [unintelligible min:sec], e.g. [unintelligible 01:20].

If the time of the meeting is mentioned, indicate the time at the top of the note text in this format: 10:00 AM

Watch out for trigger words that determine the meeting sentiment such as shown in the examples below.

Positive – “Had a great call with Jane Doe…”; “Good meeting about the JHI PCS…”, “The client is excited to break the news to his partners about…”

Negative – “I’ll follow up with him on that, but as far as any proactive meetings here, it’s not worth our time.”; “Nice guy but very frustrating meeting. He was 20 mins late and then had all three kids with him. I had to wait another 10 mins as he got them settled… Don’t need to see in person.”

If the value specified is not included in the drop-down list or in between two options, e.g. 45 minutes, select the option with the lower value.

Ex. Specified duration is 45 minutes, select 0.5.

Wholesalers would usually mention instructions for their internal partners to follow up with clients by sending literature, running reports, making calls, etc.

Below are examples of how some wholesalers dictate follow-ups:

“Brett*,as a follow-up, would you send him the..”
“Next steps: PJ* follow up for questions on fixed income ETFs.”
“Have Karen* send updated fact sheet and commentary on…”
“So, follow-up will be to send…”
“Todd*, please create opportunity for Matt. 1mm Global Life.”

First Name, Last Name, Organisation and Location are required.

First Name*:
Last Name*:
CRD Number:
Organisation*:
Location*:
Phone:
Email:
Job Title:
Designation:
Selected Product Themes:
Selected Non Product Themes:
Advisor Tier:
Advisor Tier Pick:
Stakeholder:
Portfolio Construction Approach:
Advisor Investments Matrix:
Manage Subscriptions:
Opportunities Contact:

First Name: Use details from FINRA/firm website or as provided by the wholesaler.
Last Name: Use details from FINRA/firm website or as provided by the wholesaler.
CRD #: Optional. Skip if not available.
Organisation: Use details from FINRA/firm website or as provided by the wholesaler. Location: Use details from FINRA/firm website or as provided by the wholesaler.

Opportunity Name: Follow the format: <firm> – <fund name>, example: Merrill Lynch – JAAA
Amount: Follow the format: $3M
Fund: Select from drop down list.
Stage: As specified. Default is 1 – No Current Opportunity.
Open Date: As specified. Default is date the note was processed.
Close Date: As specified. Default is 90 calendar days from the Open Date.
Involves Government Entity: Set to No.
Description: As specified. Skip if not specified.
Estimated Base Fee: As specified. Required if stage is 3 or 5. Skip if otherwise.

For hotel expenses, use the check-out date. Skip date time finish.

For the following expense types, always include the wholesaler as contact:

Employee Traveling meals
Employee Working meals

First Name: As provided by the wholesaler.
Last Name: As provided by the wholesaler.
CRD #: Useful but not required.
Organisation: As provided by the wholesaler. Indicate as JHI for JHI contact attendees.
Location: Indicate the city and state where the contact is based. Useful but not required.

Business Purpose:As specified. If not provided, clarify with the wholesaler.

Expense type: Select appropriate expense type or as specified by the wholesaler. Refer to Expense Types tab.

Expense amount:
– As indicated in the attached receipt, Concur or as specified by the wholesaler.
– No need to indicate the currency.
– If amount is not provided or not legible in the receipt, indicate <NO AMOUNT PROVIDED>.

Vendor: As indicated in the attached receipt, Concur or as specified by the wholesaler.

Mileage should always have the distance (miles) and from and to locations.

Make sure to upload the corresponding receipt whenever provided.

Rename the receipt image to be uploaded as amount_wholesaler name_merchant, i.e. 150_J.Doe_McDonalds.

Mileage and out-of-pocket expenses should be entered into Concur the same day and not pended unless it requires clarification.

This may include details such as who should be the recepient(s) of the email return note.