Last update: 5/29/2025
| DANA Fields | Condition | Selection |
| Type | Default | Normal – New |
| Existing activities in CRM (please make sure to check existing CRM scheduled entries by the client as the names are sometimes hidden) | Normal – Existing | |
| Future dated meetings (rare, not often used) | Normal – Scheduled | |
| CRM change/creation requests: 1. If profile for CRM mod is part of the attendees, no need for a stand-alone CRM mod note 2. If profile for CRM mod is only mentioned within the notes or as part of the SI outside of the note, then we need to create a stand-alone CRM mod note |
CRM modification | |
| Wholesaler Preferences | READ CAREFULLY before processing!!! | |
| Special Instructions | Input all instructions and requests from the wholesaler to DAN team (verbatim). Examples would dictate CRM profile changes, etc, everything that should be addressed to the Hey DAN team instead of the internal | |
| Internal Comments | Input any important reminders/heads up and reference info, such as if FINRA results are different from what was dictated, etc. Also note here if Blank Recording. Type this in the Internal Comments [Blank audio 0:__:__._] and type 1 note → then submit as “Blank” Duplicate/merged notes details can be placed here as well (with audio link of merged/duplicated note for reference) |
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| Date | As dictated | If none, date of recording (be careful of notes sent in after midnight as they should be dated for the day before!) |
| Time | As dictated | If the dictation mentioned the following event the select the following time: Breakfast 8AM Lunch 12PM Dinner 6PM Note: Cocktails/happy hour do not have an automatic time. Otherwise leave blank. |
| Advisor name | As dictated. Put actual CRM/FINRA name in parenthesis beside the provided name (e.g. “Alex (Jason) Smith”) ONLY if provided name is very different from the actual name. This does not apply to common nicknames such as Bob/Robert, Rich/Richard, Bill/William, Ken/Kenneth, Jen/Jennifer etc., which should be left as is. (as dictated) If WS provided a fellow-Lord Abbett attendee first, let’s not use that as the main contact for the note (the FA of the firm they met with should be the main contact still). Note on entry: Some users provide their own name as attendee. Include in DANA plotting for documentation (as provided) but DO NOT ADD as attendee in the CRM upon entry. |
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| CRD# | Not required. Input only if the CRD would help in locating a name (such as possible best matches for clarifications, etc) | |
| Spelled tick box | Use the “spelled” tickbox only for recordings If the note is via email, disregard the spelled name tickbox |
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| Research tick box | Not Applicable | |
| 1 on 1 tick box | Tick “1 on 1” for meetings with several advisors that is not in a group setting but have the exact same details (same date, time, products, and notes). Take note that 1-on-1 can still be used for identical notes but different firms and locations to save time. | |
| Follow-up dropdown | Not Applicable | |
| Broker/Dealer | As dictated. | If none, leave blank. Include all given firm names (e.g. “Forestview/LPL”) |
| City | As dictated. | If none, leave blank |
| State | As dictated. | If none, leave blank |
| Location | As dictated (dictated city differing from the city in the CRM is acceptable. An internal comment noting the different city in FINRA from the one provided is welcome but not required, unless it would lead to critical error like having multiple results) | If none, leave blank |
| Group tick box | Tick the group checkbox if more than one advisor was provided and it’s indicated as a group meeting. In case of instructions such as “add as a group and individually, create two separate activities (1 group, 1 one-on-one). |
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| Group follow-up tick box | Not Applicable | |
| Group follow-up dropdown | Not Applicable | |
| Category | Do not tick any category (leave blank) if WS says “Vacation Day”, “Cancelled Meeting”, “FA stood me up”, “Meeting got rescheduled”, “Personal time”, “Missed him,” “Missed call,” “Paid time off” (except when met with assistant/BOA and spoke) Special note for Sutton activities – group meal meeting then individual notes without categories. Use best judgement for category of succeeding individual notes (BM or calls). Proofers – pls put a note that this will not incur QA points when revising during entry. |
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| “[FA] called me” “[FA] reached out to me” | Phone call: Inbound Call | |
| “Call with” “Phone appointment with” “Phone meeting with” Conversation with” | Phone call: Outbound Call | |
| Phone call: Outbound Call with multiple advisors | Phone call: Conference Call | |
| “In-person meeting with” “Breakfast/Lunch/Dinner/cocktails with” “Golf/client event/cruise/clay shooting/dropped by for/dropped off [item] for” “drinks and apps with” | Business Meeting | |
| “Premium items” “Golf balls 63.84” | Premium Item/Gift | |
| “Seminar with” “Seminar with the following attendees” | Public Seminar | |
| If dictated/provided only | Conference | |
| If dictated/provided only | Onsite | |
| If dictated/provided only. Cocktails/drinks/golf are NOT automatically entertainment events (needs to be specified by the WS) | Entertainment | |
| Used for Zoom, Teams, Webinar | Virtual Meeting | |
| Phone Call Result | Applicable to only ALL PHONE CALL CATEGORY Otherwise leave Blank |
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| Discontinued – Use Virtual meeting, virtual conference, WebEx call, Zoom call, Zoom meeting | Spoke to Advisor/Team Member – ZOOM | |
| Default phone call result | Spoke to Advisor/Team Member | |
| If dictated/provided only | Spoke to Consultant/Analyst | |
| If dictated/provided only | Spoke to Regional Manager | |
| If dictated/provided only | Spoke to Assistant | |
| “Left msg” “vm” “voicemail” “left message” | Left Message | |
| If dictated/provided only | Prospecting Call | |
| Text | Input all notes dictated by wholesaler, including follow-ups. For activities without meeting notes (ie, only the advisor names are mentioned), and no category is specified, write down the default category as the meeting note (e.g. “Phone call” or “Business meeting”), then reach out to the WS as a value-add. If the category is mentioned, then write only that as the meeting note (eg. “Cluster meeting). When phone number, address and e-mail address were dictated, put it at the last part of the note. Ex. Discussed the Multi-Asset Income Fund. Phone Number: (8xx) xxx-xxxx |
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| Result | FA Training This will be used for Merrill Lynch contacts only. This result will be used for Business Meeting activities. However, if they only mention FA Training and forget to mention Business Meeting, please know that the category should be Business Meeting and Result is FA Training. |
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| Money in Motion | Tick if WS mentioned “money-in-motion” | If none, leave blank |
| Competitor Products | Copy-paste any mentioned competitor products. Product/s that is not under LAFG. Upon entry, make sure to choose Class A tickers if ticker symbols were not provided. They can be added to either the note or the FA profile page. |
If none, leave blank |
| PRODUCTS | Don’t forget to tick the -PRODUCT HEADER- for products! (e.g. -MUTUAL FUNDS-) For Retail WS (non-Institutional), tick Mutual Funds. For Institutional wholesalers, tick STRATEGY products (always refer to wholesaler preferences). Tick each CATEGORY + product(s) mentioned in the notes. Press and hold Ctrl while clicking multiple products. Ctrl+Click to untick a product. Special terms: *Multi-Asset Class / Multi-Asset Suite / MAC/s – Select all 5 Multi-Asset Funds under Common Mutual Fund Common Products Shorthand Old Fund NameNew Fund NameFound in the CRM asNotes |
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| Institutional | Unless provided, skip. Can select multiple interactions. Institutional Interactions and Opportunity/Consultant Ratings are only provided by the institutional users. |
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| Opportunity | Unless provided, skip. Institutional Interactions and Opportunity/Consultant Ratings are only provided by the institutional users. Circle back with them if Opportunity/Consultant Ratings are for creation and details provided are not complete. | |
| Consultant Rating | ||
| SMA tick box | Any time SMA is mentioned in the notes or the product discussed is an SMA strategy, this SMA box should also be checked off. | |
| SMA Usage | This should come with clear instructions from WS on what to mark off. Options are None, Some, Heavy | |
| SMA Municipal Opportunities | These are SMA opportunities that should be linked to this specific activity. Multiple opportunities can be linked to one activity and WS should be clearly instructing you what SMA opportunities to tag are if there are any. | |
| Conference Account | if the Category is Conference, need to have a Conference Account. Clarify if not provided by the WS | |
| Conferences & Roadshows | The key is if you see the word ROADSHOW/Conferences in their notes. Then you also need to pay attention to the date of the meeting and the participants of the meeting. All of the roadshows will be entered into the CRM as “[Date Range] – [Investment Capability] – [PM or IS name] – Roadshow]” (example: ‘3/11-3/13/25 – Value Equity – Darnell Azeez – Roadshow’) |