Last update: 8/23/2025
| Resolute Investment Management Specs – Meeting | ||||
| *IMPORTANT: CHECK IF ACTIVITIES ARE ALREADY EXISTING BEFORE DOING ANYTHING ELSE | ||||
| Field: | Notes/comments | Fields | POTENTIAL CLARIF POINTS | |
| Task Description | 1 FA = FA – Firm Name 2 FAs SAME firm = FA1 and FA2 – Firm Name 2 FAs DIFFERENT firm = FA1 and FA2 3 or more Fas, SAME firm = FA1 and others – Firm Name 3 or more FAs DIFFERENT firm = FA1 and others |
Contacts | If cannot locate, clarif if need to be created after doing extensive research | |
| Task Comments | Most clarifs can be done here if wholesaler is there to address it For multiple notes in one recording, be sure to mention which activity it is for before asking the clarification |
Funds discussed | If WS did not mention any funds, or not specific enough NEEDS TO BE AT LEAST ONE FUND TAGGED (if WS specified no products were discussed, tag Scheduling) |
|
| Note Type | Meeting | Description | IF unsure of any term, recording quality, etc. clarif with WS | |
| Note Timezone | Same as Salesperson as Default unless stated otherwise | |||
| Start Date/Time | If there is no date mentioned and it is not an existing activity, the default is the date we received the recording, unless questionable. If existing activity and no time provided = copy existing activity time If provided = use stated time If new activity and no time provided the default is 7:00 AM Time Assumption(s): Breakfast = 8:00 AM Lunch = 12:00 PM Happy Hour = 5:00 PM Dinner = 6:00 pm |
|||
| End Date/Time | as stated, otherwise leave blank | |||
| Group: | tick if multiple attendees | |||
| Follow-up: | Never use, use save and new instead and create Follow-up type | |||
| Contact | Add contacts as stated Add/Copy even if they’re already tagged in existing activity |
|||
| Assigned To | IF existing = Wholesaler should already be tagged here, no need to do anything else but tag if not. IF new = Tag the wholesaler |
|||
| Subject | IF new note, subject is as stated, otherwise use default*
IF existing note, copy the existing subject if it contains enough context, otherwise change to default* (e.g. existing subject is just the name of FA1, but WS mentions an additional FA — Meeting with [FA] will become Meeting with [FA1] and [FA2]) 1 FA = Meeting with FA1 (Meeting with John Smith) |
|||
| Activity Type | As stated, otherwise use the default One on One Meeting | |||
| Primary Contact Name | only used for searching existing activities | |||
| Location | as stated, otherwise leave blank (restaurants, cafe, pubs or bars) | |||
| All-Day Event | as stated, otherwise leave blank | |||
| Funds discussed | as stated, if no funds mentioned tick Scheduling unless questionable, you may send a clarif. | |||
| Resource Used | As stated, otherwise leave blank. *You may also tag the representative/resource if they are in the meeting with the wholesaler but was not mentioned as resource used. |
|||
| Description | Meeting notes go here | |||
| Resolute Investment Management Specs – Call Log | ||||
| *IMPORTANT: CHECK IF ACTIVITIES ARE ALREADY EXISTING IN MEETING TYPE BEFORE SWITCHING TO THIS TYPE CONFERENCE CALL IS A MEETING TYPE |
||||
| Field: | Notes/comments | Fields | POTENTIAL CLARIF POINTS | |
| Task Description | 1 FA = FA – Firm Name 2 FAs SAME firm = FA1 and FA2 – Firm Name 2 FAs DIFFERENT firm = FA1 and FA2 3 or more FAs, SAME firm = FA1 and others – Firm Name 3 or more FAs DIFFERENT firm = FA1 and others |
Contacts | If cannot locate, clarif if need to be created after doing sufficient research | |
| Task Comments | Most clarifs can be done here if wholesaler is there to address it For multiple notes in one recording, be sure to mention which activity it is for before asking the clarification |
Funds discussed | If WS did not mention any funds and Scheduling does not apply, or not specific enough | |
| Type | Call Log | Description | IF unsure of any term, recording quality, etc. | |
| Note Timezone | Same as Salesperson as Default unless stated otherwise | |||
| Group: | tick if multiple contacts | |||
| Follow-up: | Never use, use save and new instead | |||
| Call Log – Contact | Add contacts as stated | |||
| Due Date | The date and time are together. As stated, if none provided use the default: Date – date of recording, Time – 7:00 AM Adjust time in 1 hour intervals if Contact has been called before in the day |
|||
| Subject | 1 FA = Call with FA1 (Meeting with John Smith) 2 FAs = Call with FA1 and FA2 (Meeting with John Smith and Jane Doe) 3 FAs = Call with Firm, Branch Location or Meeting with FA Group Name, if stated (Meeting with Morgan Stanley, Beavercreek or Meeting with Morgan Stanley, New York, NY) *Note that ‘Call’ changes according to context provided (e.g. Follow-Up, Phone Call, Voicemail for (if the ws just left a message, etc.) |
|||
| Comments | Meeting notes go here | |||
| Status | Completed, unless stated otherwise | |||
| Task Type | Depends on context, default is Contact – General. | |||
| Funds discussed | As stated, if none provided use Scheduling (if valid in context), otherwise clarif | |||
| Resource Used | As stated, otherwise leave blank. *You may also tag the representative/resource if they are in the meeting with the wholesaler but was not mentioned as resource used. |
|||
| Call Back | tick only when stated | |||
| Email Exchange | If you encounter a wholesaler that says “Email Exchange” tag it as “Contact-Email” and use “Email Exchange with [FA name]” as subject. | |||
| Resolute Investment Management Specs – Follow-Up | ||||
| *IMPORTANT: ONLY USE IF EXPLICITLY STATED TO SCHEDULE A FOLLOW-UP, SEND A CLARIF FIRST IF UNSURE | ||||
| Field: | Notes/comments | |||
| Task Description | 1 FA = FA – Firm Name 2 FAs SAME firm = FA1 and FA2 – Firm Name 2 FAs DIFFERENT firm = FA1 and FA2 3 or more Fas, SAME firm = FA1 and others – Firm Name 3 or more FAs DIFFERENT firm = FA1 and others |
|||
| Task Comments | Most clarifs can be done here if wholesaler is there to address it For multiple notes in one recording, be sure to mention which activity it is for before asking the clarification |
|||
| Type | Follow-up | |||
| Note Timezone | Same as Salesperson as Default unless stated otherwise | |||
| Group: | tick if multiple contacts | |||
| Follow-up – Contact | Add contacts accordingly | |||
| Follow-up – Assigned To | Tag External Wholesaler who sent the recording, unless otherwise stated. | |||
| Subject | Default: Follow-Up Task for [FA1] Follow-Up Task for [FA1 and FA2] Follow-Up Task for [Firm, Branch Location] |
|||
| Due Date | As stated, otherwise Default is 2 business days from recording date *Adjust accordingly for US Holidays (refer to honeycomb for Holiday Calendar) |
|||
| Priority | Normal or as stated. | |||
| Task Type | Contact – Follow up, unless stated otherwise | |||
| Status | Not Started, unless stated otherwise | |||
| Comments | Copy from main note the paragraph that contains the follow-up | |||
Exercise Files