Course Content
Cluster Raffy
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General Transcription Specs Knowledge Base

Last update: 4/16/2026

Type Normal – New – Creating new activities (ERM / CGMC)
Normal – Existing – Existing activities (ERM / CGMC)
Internal Comment Action items for teammates
Special Instructions SFM Instructions
Date Start Convert provided date/time to the wholesaler’s default time zone (kindly refer to the ‘Coverage & Time zone‘ tab

*Eastern Time = +13 hours
*Pacific Time = +16 hours
*Greenwich Mean Time = +8 hours
*Hong Kong = No Change

First Name Complete name captured in the first name field
CGMC Activity Name Activity Name / Subject in Salesforce
Activity Notes [SFM Initials]: [MEETING NOTES]
Exercise Files
Regalia Transcription Specs (CGMC Division).xlsx
Size: 1.44 MB