Last update: 9/3/2026
Meeting
| FIELD | INSTRUCTION |
| Due Date | Enter the date of the meeting. If no date was provided or it is unclear, send a clarification. |
| Name (Required) | Add contacts as specified.
*Internal employees do not need to be added. |
| Record Type | Default: FMA Task |
| Subject | As dictated. |
| Comments | As dictated. |
| Type (Required) | Choose from the dropdown as dictated or based on the context of the meeting. |
| Activity Sub-Type (Required) | Choose from the dropdown as dictated or based on the context of the meeting.
Common Sub-Types are: In-Person Meeting, Group Meeting, Virtual/Phone Meeting. |
| Products (Required) | Choose products as instructed by the wholesaler or based on meeting notes.
If no product was dictated, add “Benchmark Series ETFs”. |
| Related To | As dictated; otherwise, leave blank. |
| Status (Required) | Default to Completed |
| Assigned To | Enter the name of the wholesaler or the meeting owner. |
| Created by Hey DAN | (Checkbox) Select this if it’s a new activity |
| Updated by Hey DAN | (Checkbox) Select this if it’s an existing activity |
Contact Management
| FIELD | INSTRUCTION |
| First Name | As provided. |
| Last Name | As provided. |
| Title | As provided. |
| As provided. | |
| Mailing Street | As provided. |
| Mailing City | As provided. |
| Mailing State/Province | As provided. |
| Mailing Zip/Postal Code | As provided. |
| Mailing Country | As provided. |
| Sales Contact CRD | As provided. |
Note:
Make sure that the advisor does not have an existing profile.
If the search for office is showing multiple results.
Verify the billing address in FINRA and match it with the billing address showing in DANA. If no exact match found we can add it to an office with the same Firm, City and State. They have a contact management team to correct the entry if found in different office.
Follow-up Note
| FIELD | INSTRUCTION |
| Due Date | If none provided, default to following business day |
| Name (Required) | FA name |
| Record Type | Default: FMA Task |
| Subject | Follow-up with FA Name |
| Comments | Copy all from original note text |
| Type (Required) | Call |
| Activity Sub-Type (Required) | Follow-up |
| Products (Required) | Choose products as instructed by the wholesaler or based on meeting notes. If no product was dictated, add “Benchmark Series ETFs”. |
| Related To | As dictated; otherwise, leave blank. |
| Status (Required) | Default to Not Started |
| Assigned To | Internal Partner |
| Created by Hey DAN | (Checkbox) Select this if it’s a new activity |
| Updated by Hey DAN | N/A |
Additional Note
– Create a follow-up note only if it’s specifically mentioned with clear instructions from the wholesaler.
– Create a separate note for the follow-up task do not use the follow-up field inside the main note.
– If there’s no internal partner assigned for the wholesaler please send clarification email.